Experienced Field Service Technician

About the role

The Field Service Technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer's site in a manner that reflects the company's vision of working as "One Professional Team."

Responsibilities

• Maintains truck and crane inspection logs on a daily basis
• Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
• Transmits photos, timecards, service reports, and other information through e-mail
• Maintains good customer records on jobs that have been assigned
• Maintains credit card receipts for accounting purposes
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needs
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
• Teaches and coaches other technicians in the field
• Promotes Wagner Equipment Co. to customers
• Accurately troubleshoots and repairs CAT equipment the first time
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations of equipment
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Maintains service vehicle in safe and good repair
• Other duties as assigned by manager

Requirements

• High School Diploma or GED
• Relevant CAT related courses
• 5+ years’ experience servicing heavy equipment
• 1+ years administrative/clerical experience
• 3+ years customer service experience
• 3+ years sales experience

Qualifications

• DOT Health Card
• Class A Driver’s License
• MSHA License

Skills

• Data Entry
• Telephone
• Reading/Writing
• Reasoning
• Organizational
• Communication
• Math skills

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retail Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

Pay

Pay Range: $36.50-$52.60 per hour

Pay rate is dependent on education and experience.

Schedule

75%- 100% Travel Requirements

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry
• Telephone
• Reading/Writing
• Reasoning
• Organizational
• Communication & math skills
• Safety & Product Knowledge
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more
• Intermediate Knowledge of DBS
• Intermediate Knowledge of ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment

Additional Eligibility Requirements

• Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

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