Experienced Customer Service Rep - Onsite Position

About the role

Precision Cutting Tool Manufacturing is seeking a Customer Service Representative to join our team in Warren. This full-time position operates Monday through Friday from 9:00 AM to 6:00 PM.

Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and delivery information.
• Perform customer verifications.
• Set up new customer accounts.
• Process orders, forms, applications and requests.
• Organize workflow to meet customer timeframes.
• Direct requests and unresolved issues to the designated resource.
• Manage customers' accounts.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints.
• Record details of actions taken.
• Prepare and distribute customer activity reports.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

Qualifications

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Competencies

• Job Knowledge - Exhibits ability to learn and apply new skills; uses resources effectively.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Conflict Resolution - Confronts difficult situations; keeps emotions under control.

Benefits

• Benefit package including Medical, Dental and Vision on first day of work.
• 401k with company match after 90 days.