Experienced CAT Industrial Engine Service Technician

About the role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications. Attends and successfully completes required technician training classes.

Responsibilities

• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs
• Works in the assigned area in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards
• Research repair needs and order parts as needed
• Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times
• Approaches work in a positive manner and maintains conduct that is supportive of the work Team
• Assists with maintaining proper facility appearance and shop conditions by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties
• Performs other duties as assigned

Requirements

Essential Job Competencies: Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Qualifications

• Completed all required training curriculum to be designated a Tech III
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers
• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs

Skills

Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Takes Initiative Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

Benefits

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,000 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Pay

Ring Power Corporation offers competitive compensation and benefits packages.

Schedule

Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands

"NA" Not Applicable

Environmental Conditions

"NA" Not Applicable

Working Environment

Occasionally - (up to 3 hours/day)

Stress Load

Occasional exposure to these stresses (less than 20% of the time).

Workload Fluctuation

Workload fluctuation: Job frequently involves changes in priorities, complexity and/or quantity of work.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving: Job requires problem solving ability, established examples / guidance are not always available

Creativity

Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.

Autonomy

Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.

Personal Development

Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Education And Experience

• Formal Education: High School diploma or GED
• Experience: 1-5 years Required / Credentials: Completed all required training curriculum to be designated a Tech III. Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers. Not Required But Highly Desired
• Criteria: Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs. Updating of Knowledge: Job requirements frequently change requiring re-training once or more per year.