Industrial Engine Field Service Technician

About the role

From Caterpillar heavy and compact construction equipment to on-highway trucks, Yancey Bros. Co. serves as the authorized Caterpillar equipment dealer for Georgia, focusing on understanding and meeting customer needs.

Responsibilities

• Works in a neat and orderly manner, maintaining a safe work environment and focusing on completing tasks safely.
• Proficiently and accurately performs maintenance, diagnoses, and repairs on Caterpillar and other makes of power generation equipment in various applications.
• Applies specific failure analysis techniques and procedures to determine root causes of failures and communicates findings to customers and office personnel.
• Cares for and maintains company machines/equipment to the highest standards and ensures co-workers do the same.
• Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed.
• Writes full reports on findings from field service events, with clear, concise information.
• Communicates effectively and professionally with customers on the status of their maintenance and/or repairs.
• Must be willing to work overtime as required and available for after-hours calls.

Qualifications

• Strong mechanical and electrical aptitude, knowledge of tools applicable to the position, and a desire to learn.
• A strong sense of urgency and desire to provide superior customer service.
• High school diploma or equivalent preferred, 3+ years of EPG field experience or accepted alternate.
• Experience with Caterpillar Diesel and Natural Gas Engines, good working knowledge of power generation components, power electronics, electronic controls, and fuel systems.
• Microsoft Office Software proficiency, ability to read electrical schematics and equipment mechanical drawings.
• Excellent written and oral communication skills, ability to manage customer relationships, high level of responsiveness, and a strong proactive attitude to problem solving.
• Able to obtain a CDL license if required.

Skills

• EGSA Certification (preferred)
• Technical Degree or Certification (preferred)

Benefits

• Full benefits package including aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations, and more.
• Competitive Pay Structure, individual bonus opportunities, technician tool allowance, 401k plan with strong company match, employee profit sharing, financial wellness coaching, employee wellness program, medical, vision, dental insurance, prescription drug coverage, flexible spending accounts, short and long term disability, group life insurance, personal time off, paid holidays, paid sick leave, career development, tuition reimbursement, ongoing training, advancement opportunities.