Experienced Body Shop Estimator - Ferman Collision Center at Ford Countryside

About the Role

A state-of-the-art work environment and excellent salary await you when you join Ferman’s Collision Centers as an Experienced Body Shop Estimator. The ideal candidate has at least 1 year of experience, accurate math and estimating skills, and loves the guest service side of the collision business. You present a positive attitude, are self-motivated, and can multi-task effectively in a fast-paced environment. Honesty, integrity, perseverance, and job commitment are qualities you possess.

Responsibilities

• Estimate vehicle damage repair costs and submit to insurance company or to Guest for self-pay.
• Initiate Repair Orders.
• Assist Guest with insurance claims and submit claims.
• Invoice and reconcile insurance claims and collect payment.
• Invoice Guest for self-pay and collect payment.
• Maintain Guest contact throughout the entire vehicle repair process and communicate timeline for completion.
• Prepare pre-delivery paperwork.
• Review work performed and inspect vehicle prior to delivery to Guest.
• Deliver completed vehicle to Guest.
• Perform other administrative duties as assigned.

Requirements

• A minimum of 3 years experience as a Collision Estimator.
• Experience with Insurance Companies.
• Experience working with DRPs.
• Excellent guest relations skills.
• Desire to achieve Consumer Satisfaction scoring at or above company required levels for work quality and repair cycle time.
• Bilingual with proficiency in both English and Spanish highly desirable.
• Excellent verbal & non-verbal skills, listening skills, and ability to problem-solve.
• High school diploma or GED equivalent preferred.
• Must have a valid US government-issued Driver's License, safe driving record, and be eligible to work in the United States.
• Must be able to pass a pre-employment background screening and drug test.

About Ferman

Established in 1895, Ferman soon became Tampa's first retail automobile dealer. Today, we're one of the largest employers in the Tampa Bay area with locations throughout Hillsborough, Pasco, and Pinellas counties representing 12 brands of automobiles—BMW, Buick, Chevrolet, Chrysler, Dodge, Ford, GMC, Jeep, Mazda, MINI, RAM, and Volvo Cars. Still a family-owned and operated business, we embrace a simple philosophy: Provide a Guest-centered automotive experience with a relentless focus on Service, Selection, and Value, assuring 100% Guest Satisfaction.

When you become part of the Ferman Team, you'll join a company with a friendly, family-like atmosphere, significant opportunity for advancement in income, responsibility, and leadership, and a company with a history of strong ties to our local community and charitable partnerships.

Ferman Core Values

• Maintain Ferman Standard of Ethics at all times.
• Embrace a Winning Team Spirit…Be Positive…Lead by Example.
• Follow the Golden Rule - "Do Unto Others As You Would Have Them Do Unto You."

Pay

Commission-based pay, with a yearly average of $70,000–$90,000 depending on experience.

Benefits

• Excellent growth and opportunities for advancement.
• Modern, state-of-the-art service facilities.
• Paid training and education to achieve and maintain any job certifications required.
• 401K with company participation.
• Competitive Health, Dental, Vision, and Life insurance programs for employees and their families.
• Short-term & long-term disability insurance available.
• HSA (health savings account).
• PTO (paid time off).
• Employee pricing for new & used vehicles, service, and parts.