Experienced Bike Mechanic

The Job

The Experienced Bike Mechanic is a skilled, customer-focused expert who delivers exceptional service and technical craftsmanship in evo’s service shop. In this role, you are the backbone of our service department — diagnosing complex mechanical issues, executing high-quality repairs and builds, and mentoring junior staff. You bring a depth of bike knowledge and a genuine passion for cycling that elevates both the customer experience and the capabilities of the team around you.

The Perks

• 100% paid health dental and vision*
• Paid vacation time*, sick leave, 40 hours volunteer paid time off
• Paid parental leave for birthing & non birthing parents
• Retail quarterly bonus program, profit share program* and long-term compensation program
• 401k matching
• Employee discount and access to pro deals on most the products we sell
• NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season*
• Bike finance program and bike stipend
• Time together outside, volunteer activities, community events, ride days and annual retreat
• Flexible work schedules, remote work for eligible roles, and dog friendly offices
• Career pathing, leadership development, network development, training and performance feedback

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

The Opportunity

• Customer Experience & Service
• Technical Work & Quality
• Mentorship & Team
• Shop Operations

- Greet and consult with customers at check-in, diagnosing issues accurately and delivering clear, honest repair quotes.

- Provide credible, unbiased guidance on repairs, parts, and product recommendations that match the customer’s riding style and budget.

- Communicate repair status proactively and ensure customers feel informed and valued throughout the service process.

- Assist customers on the sales floor, leveraging technical expertise to support purchasing decisions.

- Perform the full spectrum of bike services: wheel builds, drivetrain overhauls, suspension service (fork and shock), hydraulic brake bleeding, cable and housing replacement, tubeless setups, electronic shifting configuration (Shimano Di2, SRAM), and custom builds.

- Execute all shop tasks — tunes, assemblies, and repairs — to the highest quality standard, on time and on spec.

- Accurately diagnose complex and intermittent mechanical issues, communicating findings clearly to customers and teammates.

- Source and order parts with precision to ensure jobs are completed without delay.

- Support and mentor junior mechanics, sharing technical knowledge and reinforcing best practices.

- Contribute to a shop culture built on positivity, accountability, craftsmanship, and continuous improvement.

- Participate in and help facilitate clinics, training sessions, and product knowledge development.

- Maintain a clean, organized, and efficient workshop that reflects evo’s standards.

- Support inventory management, including parts ordering and tracking shop supplies.

- Other duties as assigned.

The Must Haves

• No degree required.
• Minimum 3-5 years of professional bike mechanic experience required.
• Demonstrated proficiency across road, mountain, gravel, and e-bike platforms strongly preferred.
• Barnett Bicycle Institute (BBI) or United Bicycle Institute (UBI) certification a plus.
• Experience with electronic groupsets (Shimano Di2, SRAM AXS) a plus.
• Experience with suspension service (RockShox, Fox) a plus.
• Adaptability, attention to detail, communication, customer service, diagnosis and troubleshooting, inventory management, mentorship, multitasking, problem-solving, product knowledge (road, mountain, gravel, e-bike), teamwork, time management.

- Embodies, honors, and lives our core values: The Great 8

Pay

The base wage for this role ranges from $24.00 to $31.74. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.