Bike Mechanic
About Us
At The Alpineer, we believe Outside is Better. Founded in Colorado in 1958, we're one of the leading outdoor specialty retailers in the nation with more than 50 locations across Colorado, Utah, Washington, and Montana. We help people experience the mountain lifestyle through authentic relationships, expert knowledge, and genuine passion for what we do. From retail merchandise and rental services to year-round outdoor businesses, we're driven by innovation and an unmatched commitment to the outdoors.
Summary Description
This position is responsible for expertly providing quality tune-ups and repairs, building bikes, and giving world-class customer service which contributes to the success of the team and the entire company.
Essential Functions
- Serve as a knowledgeable resource to our customers
- Demonstrate a professional standard of customer service
- Relate to and work with the customer to assess service needs
- Inspect, repair, and service customers' bicycles
- While working with the customer, assist in generating bike and accessory sales
- Complete accurate paperwork
- Prioritize work orders in an efficient manner to expedite service
- Remain current on industry products and trends, and demonstrate knowledge of products
- Protect company assets through loss prevention techniques
- Work in a safe manner
- Other duties as assigned
Required Skills/Abilities
- Passion for cycling / bicycles
- Strong customer service skills
- Minimum of 1-year bike mechanic experience in a retail store
- Previous experience with various bike components, service tools, and machinery
- Must be able to routinely lift merchandise, packages and other items of at least 50 pounds
- Able to build all levels of bikes from the box to a safe, ride ready bike
- Able to stand and move in an active, team-oriented environment for extended periods
- Able to communicate fluently with co-workers and guests in accurate spoken and written English
- Basic computer skills
- Commitment to exceptional customer service
- Able to work a flexible schedule; including nights, holidays and weekends
Why Choose The Alpineer?
- The Adventure Lifestyle Package
- Free Employee Ski Pass – Your gateway to unlimited mountain access
- Incredible Discounts: Extensive employee discounts on ski gear, retail, and outdoor industry products
- Professional Growth: Ongoing training, certification opportunities, and career advancement paths
- Awesome Team Culture: Work alongside fellow outdoor enthusiasts who share your passion
- Comprehensive Benefits*: Medical, Dental, and Vision insurance
- Employer-paid Basic Life Insurance and AD&D
- 401(k) with company match
- Paid Time Off and Sick Time
- Paid Parental Leave
- Short-Term and Long-Term Disability
Budgeted Range
Budgeted range starts at: $20-$22/hour + Commission. Actual pay will be adjusted based on experience.