Experienced Automotive Service Advisor - Lexington Park Toyota

Description Service Advisor As a Service Advisor on our team, you will play a critical role in creating a seamless and exceptional customer experience. You’ll welcome guests, understand their concerns, create accurate repair orders, communicate clearly with technicians, and keep customers updated throughout the entire service process. Your ability to recommend maintenance and repairs, build trust, and maintain relationships will be essential to your success. About CMA Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. We offer career growth, stability, competitive pay and benefits, and a healthy work-life balance. As owners, our team is united by a shared purpose and commitment—because Owners Just Care More. Requirements What You’ll Do Welcome customers and provide an exceptional, friendly service experienceListen carefully to customer concerns and translate them into clear repair ordersExplain recommended services in a simple, customer-friendly wayCoordinate with technicians to ensure accurate and timely repairsMaintain consistent communication with customers throughout the processRecommend maintenance, repairs, and value-added servicesBuild strong, long-term customer relationshipsProvide post-service follow-up to ensure satisfaction What We’re Looking For 2+ years' Service Advisor experience preferredStrong automotive and repair process knowledgeExcellent customer service and communication skillsOrganized; manages multiple repair orders efficientlyConfident, ethical service recommendationsComfortable discussing repairs, timelines, and pricingBasic computer and dealership system skillsValid driver’s license Benefits 401(k) with company matchEmployee Stock Ownership Plan (ESOP)Health, dental, and vision insurance.Tuition reimbursementOpportunities for career growth within CMA’s dealership networkEmployee discounts on vehicles and services Closed on Sundays Pre-Employment Screening Notice Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening. Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application!