Experienced Automotive Service Advisor - Lexington Park Toyota

About CMA

Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. We offer career growth, stability, competitive pay and benefits, and a healthy work-life balance. As owners, our team is united by a shared purpose and commitment—because Owners Just Care More.

Requirements

What You'll Do

• Welcome customers and provide an exceptional, friendly service experience
• Listen carefully to customer concerns and translate them into clear repair orders
• Explain recommended services in a simple, customer-friendly way
• Coordinate with technicians to ensure accurate and timely repairs
• Maintain consistent communication with customers throughout the process
• Recommend maintenance, repairs, and value-added services
• Build strong, long-term customer relationships
• Provide post-service follow-up to ensure satisfaction

What We're Looking For

• 2+ years' Service Advisor experience preferred
• Strong automotive and repair process knowledge
• Excellent customer service and communication skills
• Organized; manages multiple repair orders efficiently
• Confident, ethical service recommendations
• Comfortable discussing repairs, timelines, and pricing
• Basic computer and dealership system skills
• Valid driver's license

Benefits

• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Health, dental, and vision insurance
• Tuition reimbursement
• Opportunities for career growth within CMA's dealership network
• Employee discounts on vehicles and services
• Closed on Sundays