Experienced Automotive Service Advisor / Assistant Service Manager - Dover Lincoln Mazda
About the role
The Hertrich Family of Automobile Dealerships is seeking an experienced, customer-driven Automotive Service Advisor / Assistant Service Manager to join their dynamic team.
Responsibilities
- Deliver a professional, high-quality service experience from check-in to completion
- Greet service customers and manage inbound service calls
- Schedule appointments and communicate service timelines
- Present repair and maintenance estimates clearly and confidently
- Cook up recommendations for additional services when appropriate
- Support daily service operations and administrative processes (training provided)
- Coordinate repair orders with Technicians and monitor workflow
- Perform additional responsibilities as needed
Requirements
- 2-3 years' experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager
- Proven customer service and sales/up-selling skills
- Strong communication, organization, and follow-through
- Comfortable with computers and dealership service systems
- High School Diploma or GED required
- Valid driver's license with a clean or near-clean driving record
- Flexible availability, including evenings and Saturdays
What We Offer
- Competitive salary with performance opportunity
- Medical, Dental, Vision & Life Insurance
- Short- and Long-Term Disability coverage
- Paid vacation, holidays, and personal/sick days
- 401(k) with employer match
- Employee vehicle purchase discounts
Pay
Competitive salary with performance opportunity
Schedule
Flexible availability, including evenings and Saturdays
Benefits
- Medical, Dental, Vision & Life Insurance
- Short- and Long-Term Disability coverage
- Paid vacation, holidays, and personal/sick days
- 401(k) with employer match
- Employee vehicle purchase discounts
Skills
Customer service and sales/up-selling skills, strong communication, organization, and follow-through, comfortable with computers and dealership service systems
Qualifications
- High School Diploma or GED required
- Valid driver's license with a clean or near-clean driving record
Benefits
- Medical, Dental, Vision & Life Insurance
- Short- and Long-Term Disability coverage
- Paid vacation, holidays, and personal/sick days
- 401(k) with employer match
- Employee vehicle purchase discounts
Pay
Competitive salary with performance opportunity
Schedule
Flexible availability, including evenings and Saturdays
Application Instructions
Apply today and take the next step in your service career. Hertrich Family of Automobile Dealerships is an Equal Opportunity Employer and a drug-free workplace. We are committed to an inclusive environment where all team members can succeed.