Experienced Automotive Service Advisor / Assistant Service Manager - Salisbury Chevrolet Cadillac

About the role

The Hertrich Family of Automobile Dealerships is hiring an Automotive Service Advisor / Service Writer to join their high-performing service team. This position offers an extremely competitive salary and clear pathways into success and career advancement.

Responsibilities

• Greet service customers promptly and professionally
• Answer service calls and schedule appointments
• Communicate repair needs, estimates, and timelines clearly
• Cook up repair orders with Technicians
• Keep customers informed throughout the service process
• Recommend additional maintenance or services when appropriate
• Maintain accurate service records
• Deliver an exceptional customer experience-every visit

Requirements

• Prior customer service and/or sales experience required (automotive experience is a plus)
• Strong communication skills (English required; Spanish bilingual preferred)
• Comfortable using computers and learning dealership software
• High School Diploma or GED required
• A flexible schedule, including evenings and Saturdays
• A valid driver's license with a clean driving record

What We Offer

• Extremely competitive salary
• Clear pathways into success and career advancement
• Medical, Dental, Vision, Life & Disability insurance
• Paid vacation, holidays, and personal days
• 401(k) with employer match
• Employee vehicle purchase discounts

Benefits

• Family-owned and operated dealership group
• 24 dealerships | 18 automotive brands | 15 collision centers
• Strong community involvement, supporting 90+ local organizations
• Long-term stability with room to grow

Pay

Income Ranges from $50,000 to $85,000.

Schedule

Position is Salary Plus Commission/Bonus base

Contact

Address: 2531 N. Salisbury Blvd. Salisbury, MD 21801
Contact 302-648-JOBS (5627) with any questions.