Experienced Mazda Service Advisor

About the role

This is a full-time opportunity for an experienced, customer-focused Service Advisor to join the Bay Ridge Mazda service team in Brooklyn.

Responsibilities

• Greet customers professionally and create a welcoming first impression.
• Listen carefully to customer concerns and accurately document vehicle issues.
• Write repair orders, provide service estimates, and present recommended maintenance.
• Communicate clearly with customers throughout the repair process.
• Work closely with technicians to ensure repairs are completed correctly and on time.
• Follow up with customers after service to ensure satisfaction and build long-term relationships.
• Maintain a clean and organized workstation while following Mazda service processes.
• Help the service team achieve daily and monthly performance goals.

Requirements

• 3+ years of service advisor or customer-facing automotive experience preferred.
• Mazda or other OEM dealership experience is a strong plus.
• Strong communication skills, both written and verbal.
• Professional demeanor with the ability to stay calm and organized in a busy environment.
• Comfortable using dealership DMS and scheduling systems (Reynolds experience is a plus).
• Valid driver’s license and clean driving record.
• Able to work full-time, including Saturdays.

What We Offer

• Paid time off and paid holidays.
• Competitive pay structure with bonus opportunities.
• A busy service department with a strong customer base.
• Supportive service management focused on training, growth, and long-term success.
• A dealership culture centered on professionalism, teamwork, and performance.

How To Apply

Submit your resume along with a short message about your background and experience. Tell us why you would be a great fit for the Bay Ridge Mazda service team.