Experienced Automotive Sales Professional – Internal Lead Conversion

About the role

The Opportunity Are you an experienced automotive sales professional who enjoys building relationships and helping customers upgrade into their next vehicle? Chapman Ford of Lancaster is seeking a motivated sales professional who can work with our customers to identify opportunities for sales. In this role, you will focus on engaging with clients, reviewing their vehicle needs, and presenting purchasing options that improve their driving experience or monthly payment. If you enjoy relationship-based selling and working people, this is an excellent role to grow your career.

Responsibilities

• New & Used Vehicle Sales: Assist customers with upgrading into vehicles from our new Ford lineup and pre-owned inventory.
• Customer Outreach & Follow-Up: Work within our CRM to connect with customers who may need a new or replace current vehicle.
• Client Relationship Management: Serve as a trusted advisor to our existing clients and guide them through a smooth transition into their next vehicle.
• Performance & Growth: Consistently work toward monthly sales goals through strong customer relationships and effective communication.

Requirements

• Experienced Automotive Sales Professional: 1–3 years of automotive sales experience preferred with a record of consistent performance.
• Strong Communicator: Ability to build trust quickly and guide customers through the buying process in a professional and transparent manner.
• Organized & Motivated: Comfortable managing follow-ups, appointments, and customer relationships.
• Technology Friendly: Experience using CRM systems or dealership software to track and manage customer interactions.
• Valid driver’s license and clean driving record
• Commitment to maintaining strong Customer Satisfaction Index (CSI) scores
• Professional appearance and positive attitude
• Strong follow-up and customer service skills

Pay

Performance-based pay plan with strong earning potential.

Benefits

• Health Benefits: Medical plans starting at $84.50/month, plus dental and vision insurance.
• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness Insurance
• Retirement Planning: 401(k) retirement investment plan with company match
• Employee Perks: Accrued paid time off, Vehicle purchase programs, Discounts on parts and service