Experienced 911 Dispatcher

About the role

We are seeking experienced 9-1-1 Dispatchers to join our team. Ideal candidates have experience handling 9-1-1 and police, fire, and/or EMS dispatch.

Responsibilities

• Communicate with the public and public safety entities via telephone and radio
• Rapidly and accurately process information and prioritize responses
• Maintain detailed records of actions and respond promptly
• Provide standardized emergency telephone procedures to callers
• Process radio communications for public safety responders
• Aid in disaster response and preparedness
• Maintain thorough knowledge of operational and administrative rules, regulations, and procedures
• Establish and maintain effective working relationships with emergency response personnel
• Recommend operational procedures to the supervisor
• Identify and report equipment problems and outages
• Support the Database Technician in database maintenance
• Drive to the Emergency Operations Center, backup Communications Center, or alternate locations during emergencies
• Work overtime and outside of typical work schedule/business hours as required

Requirements

• High school diploma or GED
• Familiarity with computers and basic computer applications
• Keyboarding experience
• CPR/AED certification (optional but preferred)
• APCO PST1 certification (optional but preferred)
• Emergency medical dispatch certification (optional but preferred)
• Must meet and maintain all required licenses and certifications as a continued condition of employment
• Valid driver's license and acceptable driving record
• Maintain all required licenses and certifications as a continued condition of employment

Qualifications

• High school diploma or GED
• Familiarity with computers and basic computer applications
• Keyboarding experience
• CPR/AED certification (optional but preferred)
• APCO PST1 certification (optional but preferred)
• Emergency medical dispatch certification (optional but preferred)
• Must meet and maintain all required licenses and certifications as a continued condition of employment
• Valid driver's license and acceptable driving record
• Maintain all required licenses and certifications as a continued condition of employment

Skills

• Excellent communication skills
• Ability to handle stress and pressure
• Strong organizational and prioritization skills
• Knowledge of emergency response protocols
• Ability to maintain confidentiality

Benefits

Delaware offers a great atmosphere and benefits, including advanced step placement for pay and prior public service credit for higher vacation earning placements. A shift differential of $1.00 per hour is paid for second and third shift hours.

Pay

Pay is commensurate with experience: 1+ Years = $31.02 an hour
2+ Years = $32.43 an hour
3+ Years = $33.88 an hour
4+ Years = $36.42 an hour

Schedule

DELCOMM is a 24 hours a day, 365 days a year operation. Staff may be required to work irregular hours, including night shifts, weekends, and holidays. Shifts are determined biannually based on seniority.

Selection Process

• Job post closes on July 19th
• Candidates must view an informational video and fill out a survey by July 22nd
• Candidates must complete Critical Testing by July 26th
• Select candidates will receive interview times in the first week of August
• Selected candidates will receive their offer for a targeted start date of August 24th

Training Process

• Phase 1 – Classroom Training
• Phase 2 – Call taking in the 911 center
• Phase 3 – Fire Dispatching
• Phase 4 – Law Enforcement Dispatching
• Phase 5 – Independent/Evaluation Only

Equal Opportunity Employer

DELCOMM is an equal opportunity employer.