Experienced 911 Dispatcher

About the role

We are looking for experienced 9-1-1 Dispatchers who can step in and quickly make a difference for our community. If you have experience in an emergency communications center handling 9-1-1 and police, fire, and/or EMS dispatch, we would love to talk to you.

Responsibilities

• Provides emergency first responder communications link between the public and public safety entities
• Processes telephone calls, analyzes situations rapidly and accurately, determines effective courses of action, completes required paperwork, maintains detailed records of action, and performs clerical duties as needed
• Processes radio communications for public safety responders and maintains detailed records of such traffic
• Aids management by recommending operational procedures to the supervisor
• Maintains thorough working knowledge of all operational and administrative rules, regulations, codes, laws, policies, and procedures that govern duties within the Center and employment within the County
• Supports the Database Technician in the maintenance of the electronic and manual databases
• Drives to the Emergency Operations Center, backup Communications Center, the Communications Center, or alternate location during an emergency recall as defined by Center policy

Requirements

• High school diploma or GED
• Familiarity with computers and basic computer applications
• Keyboarding experience
• Must meet and maintain all required licenses and certifications as a continued condition of employment
• Must possess a valid driver’s license and have an acceptable driving record
• Must maintain all required licenses and certifications as a continued condition of employment

Qualifications

• Full job descriptions are available on the Class Specifications page

Skills

• CPR/AED
• APCO PST1
• Emergency medical dispatch certifications

Benefits

• Health care
• Dental care
• Life insurance
• Pension
• Holidays
• Vacation
• Sick leave
• Deferred compensation plans

Pay

Pay is commensurate with experience:

• 1+ Years = $31.02 an hour
• 2+ Years = $32.43 an hour
• 3+ Years = $33.88 an hour
• 4+ Years = $36.42 an hour

Schedule

• First Shift – 6:00am to 2:00pm
• Second Shift – 2:00pm to 10:00pm
• Third Shift – 10:00pm to 6:00am

Selection Process

• Job post closes July 19th
• Deadline for candidates to view an informational video and fill out a survey is July 22nd
• Criticall testing deadline is July 31st
• Selected candidates will receive interview times in the first week of August
• Selected candidates will receive their offer for a targeted start date of August 24th

Training Process

• Training process consists of five phases
• Phase 1 – Classroom Training
• Phase 2 – Call taking in the 911 center
• Phase 3 – Fire Dispatching
• Phase 4 – Law Enforcement Dispatching
• Phase 5 – Independent/Evaluation Only

Supplemental Information

• Scheduling Requirements
• Training schedule
• Shifts

Equal Opportunity Employer

Delaware County offers a complete benefits package to full-time employees including:

• health care
• Flexible Spending Account (FSA)
• dental care
• life insurance
• pension
• holidays
• vacation
• sick leave
• deferred compensation plans