Experience Guide (Front Desk Associate)

About the role

The NOW Massage is an oasis designed to disconnect from the outside world and reconnect within. It offers high-quality, customizable massage services without the time commitment and cost of a traditional spa. The environment is aesthetically inspired by exotic destinations and is known for its innovative approach to wellness.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Requirements

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Qualifications

Team member discounts, employee discounts, free uniforms, paid time off, ability to work flexible hours including evenings, weekends, and holidays.

Skills

• Excellent communication skills.
• Problem-solving and troubleshooting skills.
• Guest service skills.
• Ability to work efficiently in a fast-paced environment.
• Enthusiasm for wellness and customer service.

Benefits

• Team member discounts.
• Employee discounts.
• Free uniforms.
• Paid time off.

Pay

Competitive compensation + generous commissions.

Schedule / Expected Work Hours

Ability to work flexible hours, including evenings, weekends, holidays.