Experience Esthertician

About the role

The Esthetician / Front Desk Receptionist is a licensed skincare professional who provides high-quality aesthetic treatments while also managing front desk operations. This role ensures seamless client satisfaction through full guidance in scheduling, consultations, check-out procedures, and delivering specialized skincare treatments while upholding Santé company standards for client care and excellence.

Responsibilities

• Greeting and assisting guests with questions, bookings, and payments for spa services and products
• Answering phone calls and responding to email inquiries in a timely manner
• Calling guests and members for confirmations on upcoming treatments and scheduling recurring treatments (e.g., botox, filler)
• Keeping providers updated on any changes or updates to their daily schedule
• Informing guests and members about currently available promotions and discounts
• Encouraging guests to sign up for the Allē Loyalty program for future discounts and savings
• Opening the spa and prepping reception/common areas for guests, members, and providers
• Closing the spa, running closing reports, cash count, prepping facilities for the next business day, and locking up
• Balancing and testing soaking pool and cool dip pool chemicals three times per day
• Maintaining a clean and inviting environment in reception and common spa areas
• Completing administrative tasks as requested by management
• Conducting thorough consultations to guide clients through services and determine optimal treatment plans
• Developing a dialogue regarding expectations and providing clear narratives of procedures
• Performing 30, 60, and 90-minute facials, microdermabrasion, chemical peels, and body waxing (as well as lash lifts, lash tints, lash extensions, spray tans, or body treatments where applicable)
• Providing client education, post-treatment instructions, and homecare guidance
• Reviewing new client intake forms, documenting client treatments, charting health conditions, and filing appropriate medical records
• Prepping treatment rooms with clean linens, products, and supplies prior to scheduled services
• Straightening and sanitizing all treatment room equipment after every client
• Monitoring inventory stock levels and notifying management of ordering needs
• Actively learning current promotions to educate clients and stimulate sales
• Engaging in continuing education to maintain high professional knowledge standards

Requirements

• Current Oregon Esthetician license
• CPR and Bloodborne Pathogens certification

Qualifications

• At least 3 years of experience as a licensed Esthetician
• At least 1 year of experience as a Receptionist (spa/medical environment preferred)
• Strong communication, multitasking, and time management skills in a fast-paced environment
• Proficient computer skills, including electronic health care record (EHR) systems and spa scheduling software
• Upholding HIPAA and OSHA guidelines and maintaining client privacy
• Maintaining a clean and professional appearance

Benefits

• On the Job training
• Employee discounts
• Paid time off