Experience Guide

PURPOSE

Create a positive experience for all guests from the time of their arrival to the time of their departure. Guide visitors to experiences that meet the visitors’ motivation for attending. Serve as a Minnetrista Ambassador through educational experiences and customer service.

QUALIFICATIONS

• Have a high school diploma or equivalent; 0-1 year of experience in customer service or tourism-related position.
• Bachelor’s degree and/or museum-related experience a plus.
• Demonstrate excellent communication skills and a clear speaking voice; present a professional attitude and appearance, sound interpersonal skills, and good record keeping skills.
• Use strong organizational skills, be able to prioritize multiple projects/tasks and to work with individuals of all ages and backgrounds.
• Possess a working knowledge of Microsoft Office Suite, including familiarity with Word and Outlook; Excel and database experience a plus.

KEY RESPONSIBILITIES

• Achieve the organization’s purpose by demonstrating Minnetrista’s vision, values, mission, goals, and strategies daily.
• Help others achieve the organization’s purpose through collaboration and teamwork.
• Carry out job function through completing the following essential duties directly or through subordinate personnel.

JOB DUTIES

• Welcome visitors by engaging them in casual conversation to orient them to the site, identify visitor motivations, and guide them to experiences that fit their interest and purpose.
• Listen to the needs of the visitor and connect them to solutions.
• Inform visitors about future programs and events to sell and cross-sell these experiences to the public.
• Provide on-site programming, including orient and lead school and group tours; give informal and formal presentations to walk-in visitors; and assist in the development of daily visitor experiences.
• Provide support to other programmatic offerings as assigned.
• Participate in visitor services and institutional training opportunities to gain proficiency and to learn information about Minnetrista and the community.

WORK ENVIRONMENT

• Work schedule flexibility is critical; will need to work some evenings and weekends and be able to move about the entire Minnetrista’s 40-acre campus.
• Work is both indoors and outdoors in all weather conditions.
• Travel required between buildings.
• Must be able to work in an office environment but primarily in other spaces including outdoors.
• May involve standing on uneven surfaces, natural surfaces, or concrete floors for long periods of time.
• Must be able to stretch, carry, reach overhead and lift up to 20 lbs.

PAY RANGE

$11 per hour

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