Experience Guide

About the Role

Love connecting with people? Passionate about sales and delivering exceptional customer service? The NOW Massage Greenwood Village is looking for energetic, guest-focused individuals who thrive in a fast-paced environment and enjoy building relationships. As an Experience Guide, you'll be the first impression of our boutique and play a key role in helping guests prioritize their wellness while growing our thriving membership community. If you're motivated by hitting goals, creating memorable experiences, and working with a supportive team, we'd love to meet you!

Benefits

• Bonus based on performance
• Flexible schedule
• Free uniforms
• Paid time off (full-time)
• Paid sick time
• Wellness resources
• Employee discounts
• Opportunity for advancement
• Dental insurance (full-time)
• Free food & snacks
• Health insurance (full-time)
• Vision insurance (full-time)
• SIMPLE IRA with employer match
• Complimentary massages
• Ongoing training and career growth opportunities
• Beautiful boutique located in The Landmark with free parking
• Positive, team-oriented culture where your success is celebrated

Responsibilities

• Welcome every guest with warmth and professionalism
• Build relationships that turn first-time guests into loyal members
• Educate guests on memberships, massage enhancements, retail products, and gift cards
• Confidently recommend services that enhance each guest's experience
• Schedule appointments, answer phones, and manage guest communications
• Resolve guest concerns with empathy and professionalism
• Keep the boutique organized, clean, and running smoothly
• Open and close the boutique according to company standards
• Work alongside an amazing team committed to wellness and exceptional hospitality

Requirements

• Customer service, hospitality, retail, or membership sales experience
• A passion for helping people
• Strong communication and relationship-building skills
• Confidence asking for the sale and recommending memberships
• Excellent organizational and multitasking abilities
• A positive attitude and team-first mindset
• Basic computer skills and the ability to learn new systems
• Availability to work evenings, weekends, and some holidays

Skills

Our best Experience Guides are:

• Motivated by sales goals and bonuses
• Comfortable recommending memberships and enhancements
• Friendly, outgoing, and confident
• Calm under pressure
• Passionate about creating exceptional guest experiences
• Reliable, coachable, and eager to grow

Schedule

• Full-Time & Part-Time Opportunities
• Flexible Scheduling
• Evening & Weekend Availability Required