Experience Design Lead

About the role

We're Concentrix, the global technology and services leader that powers the world’s best brands. As the driving force behind Concentrix’s transformation, data, and technology services, our professional services team delivers strategic consulting, design, advisory services, market research, and contact center analytics to improve outcomes and value for our clients.

Responsibilities

• Act as an independent lead designer on key projects and clients by bringing human-centered methodologies and processes to the creation of digital solutions
• Translate user needs and business goals into design requirements, considering technological constraints
• Absorb and execute design planning and execution
• Collaborate with a team of clients, designers, and consultants to define and document requirements, overall user experience vision on projects, and recommend strategically sound solutions to meet client’s business needs
• Communicate and articulate your design artifacts and vision clearly to internal teams and clients
• Create design systems and component libraries
• Things you’ll make: Sketches, user journeys, user flows, wireframes, prototypes, site maps in a rapid, iterative fashion. Create hi-fidelity comps, and responsive prototypes for both web-mobile and desktop. Translate low-fidelity mockups and high-level user acceptance criteria into hi-fidelity comps and detailed design criteria for development
• Participate in user research, testing and provide recommendations and insights to maximize product value
• As a lead, you must also demonstrate expert-level achievement in at least 7 of the following areas: Prototyping, UX Research, Workshops, IA and Taxonomy, Component Libraries and Design Systems, Responsive Web, Mobile, iOS+Android, Voice/Conversational UI, Inclusive Design, Retail and Direct-to-Consumer, Healthcare, Transportation, Telecom, Media or Technology, Energy, Loyalty and Membership programs, Enterprise-scale, digital products

Qualifications

• A strong portfolio that both demonstrates your craft and effectively communicates your design process
• You know how to leverage out of the box platforms and build components that can be reused
• Proficiency with design software such as Figma, Adobe Creative Suite
• A strong understanding of responsive design, UI patterns, layout, typography, and color
• The ability to solve problems creatively and effectively
• Accelerating work with using AI tools
• Thriving in a fast-paced environment, working across multiple teams & projects simultaneously
• Strong communication, presentation, and storytelling skills
• Experience working in an Agile/Scrum development process
• Experience in UX/UI Engineering is a plus
• Three plus years of relevant experience

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program
• 401(k) retirement plan
• Paid time off and holidays