Exit Booth Agent - New Orleans Airport

About the role

The National/Alamo brand of Enterprise Mobility is hiring an Exit Booth Agent. This position provides superior, friendly, and efficient service during all aspects of the rental car process.

Responsibilities

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that “Booth” is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions
• Aid customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meet the needs of the customer

Requirements

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)

Qualifications

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Skills

• Excellent communication skills
• Attention to detail
• Customer service orientation

Benefits

• Paid time off
• Employee rental car discounts
• Retailer retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• Option 1: Sunday - Thursday: 3:30pm - 12:00am
  OFF: Friday and Saturday
• Option 2: Friday - Tuesday: 3:30pm - 12:00am
  OFF: Wednesday and Thursday

Pay

The starting rate of pay for this position is $14.00 per hour, based on a 40-hour workweek. Employees receive a $2.00 per hour shift differential for weekend shifts, resulting in:

• $14.00/hour for Monday–Friday
• $16.00/hour for Saturday and Sunday

Equal Opportunity Employer/Disability/Veterans

We are an equal opportunity employer and welcome applications from people of all backgrounds. We are committed to providing a safe and inclusive workplace for all employees.