Existing Business Coordinator

About the role

EM Benefits, a part of RPS, provides independent insurance agents with best-in-class products supported by meticulous and knowledgeable service. As an Existing Business Coordinator, you will assist in maintaining broker relations by servicing existing business accounts in a team environment. You will process eligibility changes, assist with billing and claim inquiries, and provide customer service to clients, brokers, and marketing representatives.

Responsibilities

• Service existing business accounts to maintain broker relations
• Process eligibility changes
• Assist with billing inquiries
• Assist with claim inquiries
• Provide customer service to clients, brokers, and marketing representatives
• Compose clear and concise letters

Requirements

• Minimum of 2 years of related experience preferred
• High school diploma (or equivalent) required
• General data entry skills required
• Life & Health License preferred (or ability to obtain)
• Highly proficient in use of Microsoft Office or similar software, including spreadsheet and presentation software
• Insurance background preferred
• Excellent phone personality and ability to deal with people

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact