Exhibitor Services Specialist - Internal

Responsibilities

• Respond to exhibitor inquiries via phone, email, and chat with professionalism and accuracy
• Enter and update exhibitor orders, payments, and account information in company systems
• Learn and follow standard operating procedures (SOPs), service guidelines, and compliance requirements
• Interpret exhibitor manuals, order forms, and event documentation to assist customers
• Provide remote support to on-site teams during active events as assigned
• Aid with basic freight, payment, and order verification questions
• Assist with post-event closure activities, including documentation and follow-up, in coordination with Business Operations
• Participate in required training and development activities
• Perform other related duties as assigned

Requirements

• 1-3 years of customer service experience, preferably in trade shows, events, or logistics
• Strong verbal and written communication skills; capable of translating complex information clearly
• Proficient in Microsoft Office; advanced Excel and Salesforce experience preferred
• Exceptional organizational and time management abilities, especially in high-pressure environments
• Demonstrated ability to resolve problems independently and with empathy
• Comfortable with travel requirements (30% and above) and extended work hours during events
• Position requires overtime, including evenings, weekends and holidays
• High School Diploma required; college coursework or degree preferred
• Act as a responsible ESOP owner by making decisions that benefit the client and company daily
• Provide exceptional internal and external customer service in accordance with Shepard's Blue Diamond Customer Service Program