Executive Technical Support, IT Service Desk

Summary

The primary objective for the Executive IT Support Specialist provides high-touch, white-glove technical support to senior leadership and executive stakeholders. This role is responsible for delivering rapid, discreet, and highly personalized IT support across corporate and personal technology environments, including after-hours and priority response situations. Beyond the Executive IT Support function, you will work with the rest of our service desk team to support our 2000+ employees and 120+ site locations. The ideal candidate combines deep technical expertise with exceptional communication skills, professionalism, and a proactive service mindset.

Key Responsibilities

• Executive Support (VIP / White-Glove Service): Provide dedicated, concierge-level IT support to executives and senior leadership; serve as the primary point of contact for all executive technology needs; anticipate and proactively resolve issues before they impact productivity; maintain confidentiality and discretion in all interactions
• Technical Support & Incident Resolution: Troubleshoot and resolve hardware, software, network, and application issues across Windows and macOS devices, mobile devices (iOS/Android), and collaboration tools (Microsoft 365, Teams, etc.); provide rapid response to high-priority incidents impacting executives; coordinate with internal IT teams (network, security, infrastructure) for escalations; ensure minimal downtime and seamless user experience; offer guidance on secure usage of personal technology and data protection best practices; provide real-time troubleshooting during meetings when needed
• After-Hours & On-Call Support: Provide off-hours, on-call, and emergency support for executive needs; respond to urgent issues outside of standard business hours, including evenings, weekends, and travel scenarios; ensure continuity of service during critical business events, travel, and presentations
• Technology Setup & Lifecycle Management: Prepare and configure executive devices (laptops, mobile devices, peripherals); manage device refreshes, upgrades, and secure decommissioning; ensure seamless onboarding/offboarding of executive team members
• Documentation & Continuous Improvement: Maintain detailed documentation of executive environments and preferences; develop and refine support processes specific to executive services; identify opportunities to improve service quality, responsiveness, and user experience

Required Qualifications

• 4+ years of IT support experience, with at least 2 years supporting executives or VIP users preferred
• Bachelor's Degree in an information technology related field or demonstrated comparable experience
• Eligible to work in the United States without the need for employer visa sponsorship now or in the future
• Strong expertise in mobile device management (Intune or similar)
• Proven ability to handle high-pressure, time-sensitive situations
• Microsoft 365 ecosystem
• Windows and macOS operating systems

Pay

• Base Pay: $88,000.00 - $108,000.00 USD
• Annual Bonus: 20% - 30%