Executive IT Support Technician

About the role

The Executive IT Support Technician provides comprehensive, highly skilled, and service-oriented technology support to the Chairman, senior executives, and employees of the family office. This role encompasses IT and A/V support, smart home system management, and end-to-end technical assistance across multiple residential and mobile locations, including an airplane, yacht, family center, and primary residence. The ideal candidate will have strong technical acumen, excellent communication skills, and a proactive, solution-driven mindset. Additionally, this role requires a high level of discretion and confidentiality.

Responsibilities

• Configure, support, and maintain smart home devices, including ADT, IAQUALINK, YALE, CARRIER HOME, MY LINK, RESIDEO, TC, HI-CONNECT, MYQ, LUTRON, HEOS, DOORBIRD, EWELINK, TRANE HOME SYSTEM, PERFIWARE, BENINCA, and HOMELINK.
• Manage and support AV systems for virtual meetings, including Zoom, OWL Systems, and Barco Video Conference Systems, ensuring seamless execution of meetings and addressing technical issues.
• Set up, troubleshoot, and manage email flow; provision users; manage licensing; and administer Exchange Online mailboxes in Office 365; and use PowerShell for automation and environment management.
• Configure, customize, and maintain SharePoint sites, pages, and permissions; develop workflows and custom solutions using Power Automate and Power Apps.
• Configure and manage Jira boards, workflows, and user roles; provide support and training to ensure effective use of Jira for project management and task tracking.
• Install and manage Starlink terminals, troubleshoot connectivity issues, perform firmware updates, and optimize network configurations.
• Administer Dropbox user accounts, permissions, and shared file links; monitor file synchronization and troubleshoot issues to ensure data security.
• Oversee and maintain an inventory of devices, including phones, computers, and electronics; track hardware usage, replacements, and procurement.
• Provide IT support services, including user onboarding, mobile device setup, software license management, device synchronization, and end-user technical support.
• Maintain and manage network and device connectivity across all assigned locations, including the airplane, yacht, family center, main house, and Mercedes Sprinter, ensuring secure and uninterrupted service.

Requirements

• Strong technical acumen
• Excellent communication skills
• Proactive, solution-driven mindset
• High level of discretion and confidentiality

Benefits

• 21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica)
• Generous 401(k) with up to 6% employer match
• 100% employer-paid maternity/paternity leave for up to 5 weeks
• EAP (unlimited counseling 24/7), BeyondMed (discounts on wellness and elective healthcare services), PerkSpot (discounts on top brands), Pet Insurance (Nationwide), and On the GoGa wellbeing hub