Executive IT Support Engineer

About the role

Everest is a global leader in risk management, offering risk underwriting services to enable businesses to thrive and economies to function. This role is a critical partner to our leadership team, providing high-touch IT support to C-suite executives and senior leaders.

Responsibilities

• Deliver high-touch, white-glove IT support to executives both onsite and remotely
• Troubleshoot and resolve complex issues across hardware, software, mobile devices, and peripherals
• Support executive technology environments, including Windows and macOS devices, iPhones, iPads, and mobile connectivity
• Monitor, dock stations, printers, and office setups
• Provide expert support for collaboration tools such as Microsoft Teams, Zoom, Webex, and Microsoft 365
• Ensure flawless technology execution for board meetings, leadership meetings, and corporate events (virtual, hybrid, and onsite)
• Provide live, real-time support during high-priority meetings, including AV, conferencing, and room setup
• Coordinate executive onboarding/offboarding, including device provisioning, setup, and access management
• Support executive travel by ensuring all devices, connectivity, and conferencing tools are fully functional
• Partner with infrastructure, network, and security teams to quickly resolve complex or escalated issues
• Maintain strict confidentiality when handling sensitive information and executive communications

Requirements

• 5+ years of experience in executive IT support, VIP support, or high-touch desktop support
• Proven experience supporting C-level or senior leadership in a high-visibility environment
• Strong technical expertise in: Microsoft 365, Windows and macOS operating systems, iOS devices and mobile support, collaboration tools (Teams, Zoom, Webex), conferencing and meeting room technologies, endpoint support, device deployment, and mobile device management (MDM)
• Excellent troubleshooting skills across hardware, software, AV, and connectivity
• Strong communication skills with a polished, professional presence
• Exceptional organizational skills and ability to prioritize in a fast-paced environment

Qualifications

• Nice to have: Experience supporting executive presentations, board meetings, or large-scale events, knowledge of AV systems, conference room technologies, and hybrid meeting environments, experience with ITSM/ticketing systems, familiarity with security best practices related to executive support, relevant certifications (Microsoft, Apple, ITIL, etc.)

Skills

A white-glove service mindset with a focus on executive experience, professionalism, discretion, and strong judgment, a proactive approach — you anticipate needs before issues arise, ability to stay calm and effective under pressure, strong relationship-building skills with senior stakeholders

Benefits

The base salary range for this position is $80,000 - $100,000 annually. The offered rate of compensation will be based on individual education, experience, qualifications and work location. All offers include access to a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO).