IT Support Technician / Service Desk

About the role

IT Support Technician needed for a 3+ month contract in the Goodyear area to support IT ramp up for a customer. Responsible for maintaining and troubleshooting end-user equipment including PCs, printers, RF devices, and scanners within a warehouse environment, ensuring all IT Systems operate as required.

Schedule

• Start of project (9/27 – 10/9): Dayshift training, 6am – 2:30pm, Monday–Friday
• Ramp up period: 7pm – 1:30am
• Peak Time starting 11/23: Normal schedule Monday–Friday, 7pm – 5:00am MST
• Candidates must be flexible as shift will vary to align with production schedule; potential weekend work on ad-hoc occasions (not scheduled)

Responsibilities

• Identify, triage, prioritize and resolve Level 2 & 3 Incidents within Service Level Agreement, including responding to high priority outages outside normal business hours – 25%
• Perform installation, upgrades, maintenance, basic troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment – 25%
• Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and external client regarding technical projects, problems and outages – 10%
• Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure work is completed accurately and efficiently within established time frame – 10%
• Ensure all systems are operating as efficiently and productively as possible and escalate issues to appropriate leadership/technical teams as needed within established timeframes – 10%
• Present high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on task at hand – 10%
• Make technical recommendations to executive operational leadership regarding problems, projects and releases – 5%
• Identify opportunities to increase accuracy, optimize resources, and develop, recommend, and implement solutions – 5%

Required Skills

• Help desk support, Help desk, Service desk, Support, Troubleshooting, Customer service
• Helpdesk troubleshooting
• Zebra, RF Devices, Handhelds
• Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment
• Warehouse experience supporting end-user equipment

Pay

$30.00/hr

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)