Executive Support Technician L3 US

Key Responsibilities

• Deliver exceptional white-glove IT support to C-level executives and their executive teams.
• Serve as a trusted technology partner, ensuring executive productivity and business continuity.
• Anticipate and proactively address technology issues before they impact executive operations.
• Provide support during executive meetings, presentations, conferences, and business travel.

Advanced IT Support & Service Delivery

• Deliver senior-level desktop, mobile, and endpoint support across macOS, Windows, and Android environments.
• Act as an escalation point for complex technical issues and support requests.
• Manage and resolve incidents while maintaining high customer satisfaction standards.
• Ensure adherence to service levels and identify opportunities for process improvement.

Infrastructure & Collaboration Support

• Troubleshoot Microsoft Teams, Zoom, Webex, VoIP, conferencing, and audio/video technologies.
• Support network connectivity, VPN access, printing, and endpoint security solutions.
• Perform hardware deployments, upgrades, migrations, and lifecycle management.
• Maintain endpoint security standards, including antivirus, patch management, MFA, and compliance requirements.

Leadership & Project Ownership

• Lead executive support initiatives and IT projects from planning through implementation.
• Create and maintain support documentation, knowledge bases, and best practices.
• Collaborate with global IT teams to improve executive support processes and service delivery.
• Provide technical guidance and mentorship to junior support personnel when required.