Support Technician l

About the role

At NHC, we “Put our Heart in Everything We Do!” We take pride in working together as a team in our family-oriented work environment. We provide a culture of excellence, recognition, empowerment, and fun. We offer professional growth opportunities along with competitive compensation wage increases based on performance.

Qualifications

• Education: Associate’s Degree in a technical discipline or equivalent work experience.
• Experience: Minimum of 1 year of Help Desk or IT Support experience preferred.
• Technical Proficiency: Strong knowledge of Microsoft and Adobe productivity suites, email systems, and ticketing software.
• Familiarity with Active Directory, network troubleshooting, and remote desktop tools is a plus.
• High degree of accuracy and organization in documentation and recordkeeping.

Benefits

• Flexible Schedule
• Competitive Pay & Holiday Incentive Pay
• Earned Time Off
• Health, Dental, Vision, Disability and Life insurance
• 401k with generous company contributions
• Tuition Reimbursement Opportunities
• Advancement Opportunities

Position Highlights

• Respond promptly and courteously to Help Desk calls, emails, and tickets, ensuring each request is accurately logged and categorized.
• Maintain precise and thorough documentation of all support activities, including troubleshooting steps, resolutions, and follow-ups, within the ticketing system.
• Provide user guidance and training on IT systems, tools, and best practices to reduce preventable support issues.
• Work closely with senior technicians, system administrators, and other IT team members to identify recurring issues and process gaps.

Location

We Are Located At NHC Corporate Office
100 E Vine St.
Murfreesboro, TN 37130

Contact

If you are interested in working as for a leader in senior care, share NHC's values of honesty and integrity, and have a heart for the geriatric patient, please apply today and find out more about us at nhccare.com/careers/

We look forward to talking with you about this great opportunity.

NHC is an Equal Opportunity Employer.