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Jobs · Information Technology · Texas

Support Engineer - L3

Zello · Austin, TX · 3 mo ago
HybridInformation TechnologyFull-time

About the role

You will report to the Product Advocate Manager and work in close partnership with Engineering, Product, and Customer Success. After a Successful First Year, You Will Have Owned and resolved every Tier-1 enterprise escalation that reached you, with documented root-cause analyses that Engineering could act on directly.

Responsibilities

  • Own the most complex technical escalations from L2: multi-system integration failures, network-level anomalies, SDK defects, and enterprise deployment edge cases. Driving each to full resolution.
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