Executive Managed Payroll Associate - Elevate Solutions

About the role

This role serves as expert subject-matter resource within the Elevate Solutions team, providing elevated support across key Human Capital Management (HCM) functions, including payroll processing, HR data management, and client inquiry resolution.

Responsibilities

• Build deep, consultative, long-term relationships with executive-level and enterprise clients. Offer recommendations, identify trends, and participate in strategic discussions that deepen client trust and optimize operational outcomes.
• Maintain, process, and perform expert-level validation of payroll and HRIS data with exceptional accuracy and confidentiality across the most complex, high-revenue client accounts. Provide direction and best-practice guidance to team members on complex scenarios.
• Deliver exceptional prompt, clear, and professional communication via phone, email, and ticketing systems; serve as a trusted advisor for complex.
• Own, manage and anticipate needs for complex clients. Lead resolution of escalations involving cross-functional teams and ensure resolution on requests.
• Diagnose and resolve advanced payroll and data discrepancies, conduct deeper root-cause analysis, and provide recommendations. Serve as an escalation point for team members as needed.
• Build strong partnerships with key internal groups (e.g., Product Support, Tax, Benefits) to ensure seamless service delivery and resolution of complex issues. Provide feedback on product gaps, recurring issues, and client insights that will support enhancements and improve client experience.
• Ensure full compliance with internal procedures, control protocols, and payroll policies, including client-specific processing requirements.
• Execute and oversee highly complex end-to-end payroll tasks, ensuring exceptional accuracy and alignment with executive-level client expectations. Conduct final reviews for flagship clients and support large-scale, sensitive, or multi-entity payroll cycles.
• Manage intricate HR, timekeeping, and pay data updates including complex changes and ensuring alignment with client expectations. Serve as the primary internal expert on interpreting client structures and their impact on data workflows.
• Lead and resolve complex service requests from clients, providing deeper support and stepping in to help escalate with team as needed.
• Maintain expert-level knowledge of supported platforms, internal policies, and regulatory requirements relevant to client deliverables. Contribute to training materials and documentation updates.
• Perform advanced audits and reconciliation activities to ensure compliance with client contracts, internal standards, and external regulations.
• Provide expert assistance with the preparation, validation, and tracking of payroll tax filings. Ensure awareness of deadlines, escalate discrepancies, and coordinate with internal teams to resolve tax-related issues.
• Act as an expert resource for the team, providing guidance, sharing expertise, and supporting other team members. Assist leadership with onboarding and training for team members.

Requirements

• Bachelor’s Degree required
• Minimum 2 years’ experience in Managed Services required
• Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required
• Expert proficiency in payroll systems, HCM workflows, and data management
• Experience in customer service or previous client interfacing role with proven ability to manage escalations and complex inquiries
• Demonstrated accuracy, attention to detail, and strong time-management skills
• Proficiency in Microsoft Office suite

Qualifications

• Data accuracy and proficiency preferred
• Prioritize professional payroll or HR certifications (CPP, FPC, APA, and/or SHRM-CP certified)
• Experience in managed services, payroll operations, or call center environment
• Prior experience mentoring or coaching peers

Skills

• Strategic Client Partnership
• Payroll & HR Data Entry
• Client Communication
• Ownership & Follow-Through
• Problem Solving
• Cross-Functional Collaboration
• Process Adherence
• Support Tax Filings
• Mentorship & Leadership Support

Benefits

At Paylocity, we offer a full range of benefits including medical, dental, vision, life, disability, and a 401(k) match. We also provide perks that support you, your family, and your finances, and career development opportunities.

Pay

The base pay range for this position is $25.00 - 35.00/hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Schedule

This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.