Executive-IT Operations

User Support & Helpdesk

• Provide first-level technical support to users for hardware, software, network, email, and application-related issues.
• Troubleshoot and resolve day-to-day IT incidents and service requests in a timely manner.
• Escalate complex issues to senior IT personnel when required.
• Aid users with workstation setup, software installation, printer configuration, and peripheral device support.
• Maintain accurate records of incidents, requests, and resolutions.

IT Operations & Maintenance

• Perform regular and scheduled IT maintenance activities as per established procedures.
• Aid in patch management, software updates, antivirus updates, and operating system maintenance.
• Ensure backups are completed successfully and report any failures or anomalies.
• Maintain IT asset inventory and update documentation as required.
• Assist in managing networking equipment including firewalls, routers, switches, and Wi-Fi infrastructure.
• Monitor network connectivity and ensure stable operation of IT services.

Upgrade & Project Support

• Aid the IT team during infrastructure, system, application, and network upgrade activities.
• Support deployment of new hardware, software, and technology solutions.
• Participate in IT projects, deployments, migrations, and testing activities.
• Cookordination with users during planned maintenance and upgrade windows.

System Health Monitoring

• Conduct daily health checks of servers, network devices, applications, and critical IT services.
• Monitor system performance, storage utilization and security alerts.
• Report identified issues, risks, or abnormal system behavior to the IT team.
• Maintain health check reports and operational documentation.

Documentation & Compliance

• Maintain IT operational records, checklists, and standard operating procedures.
• Afford adherence to IT security policies, standards, and best practices.
• Aid in IT audits, compliance reviews and documentation updates.