Executive Housekeeper - Juniper Springs Resort

Year Round at Mammoth Mountain, you will live the dream! Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits

• Free season pass for employee
• Ski passes for dependents (spouse/child(ren)/domestic partners) including free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment rental discount
• Friends and family vouchers
• Retail & food discount
• 401(k) with company match
• Employment contingent upon successful completion of a background check

Responsibilities

• Lead the housekeeping department to deliver exceptional cleanliness and service standards, while managing departmental budgets, training and developing staff, and ensuring compliance with health, safety, and brand standards.
• Collaborate across departments to enhance the overall guest experience and maintain a positive, efficient workplace culture.
• Foster an environment aligned with core values—Empowerment, Authenticity, Collaboration, and Purpose—where team members are trusted to take ownership, bring their authentic selves to work, work together across all levels, and stay grounded in the shared purpose of creating outstanding experiences for every guest and homeowner.

Requirements

• College degree in Hospitality Management, Business Administration, or related field (preferred); equivalent progressive hotel operations experience will be considered.
• Minimum of 2 years' experience in a hotel leadership role overseeing at least 15 employees.
• Demonstrated success in training, developing, and retaining a large, diverse workforce.
• Proven track record of improving guest satisfaction scores, operational efficiency, and cost controls.
• Strong work ethic and integrity.
• Ability to effectively communicate with guests, employees, and management.
• Ability to perform under pressure and meet deadlines.
• Ability to solve problems using common sense and hotel policy.
• Advanced computer literacy (property management systems, scheduling software, inventory control, Word, Excel, and Outlook).
• California State Driver's License (required). New residents from outside California must obtain a California driver's license within 10 days of establishing residency.
• Bilingual English/Spanish (preferred).
• Advanced knowledge of OSHA safety regulations and infection control (preferred).
• Proven ability to lead large, diverse teams and manage change effectively.
• In-depth knowledge of housekeeping operations, cleaning standards, and laundry procedures.
• Strong financial judgment, including budgeting, labor forecasting, and cost control.
• Ability to train, develop, and retain staff while fostering accountability and engagement.
• Skilled in inspections, quality control, and ensuring compliance with brand/service standards.
• Conflict resolution and employee relations experience, including performance management.
• Knowledge of emergency procedures, risk management, and crisis response.

Pay

$70,304.00 – $73,732.50 per year