Executive Housekeeper - Holiday Inn & Candlewood Roanoke Hotel

About the Company

Our Vision: To become the premier hotel development company with a concentration in Washington, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our Mission: To provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

About the Role

The Executive Housekeeper is responsible for overseeing the entire housekeeping department within an accommodation, ensuring that all guest rooms, public areas, and back‑of‑house spaces meet the highest standards of cleanliness and maintenance. This leadership role involves managing a team of housekeeping staff, coordinating schedules, and implementing efficient cleaning procedures to maximize productivity and guest satisfaction. The Executive Housekeeper collaborates closely with other department heads to maintain seamless operations and uphold brand standards, monitors inventory and orders supplies while adhering to budgetary constraints, and plays a critical role in creating a welcoming and hygienic environment that enhances the overall guest experience.

Responsibilities

• Lead, train, and supervise housekeeping staff to maintain high standards of cleanliness and service.
• Develop and implement cleaning schedules and procedures to ensure efficient and thorough coverage of all areas.
• Inspect guest rooms, public spaces, and back‑of‑house areas regularly to ensure compliance with quality standards.
• Manage inventory of cleaning supplies, linens, and equipment, placing orders as necessary while controlling costs.
• Coordinate with maintenance and other departments to address repair needs and ensure smooth operational flow.
• Prepare and manage the housekeeping budget, including labor costs and supply expenditures.
• Handle guest requests and complaints related to housekeeping promptly and professionally.
• Maintain compliance with health and safety regulations and promote a safe working environment for all staff.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience as an Executive Housekeeper.
• Strong knowledge of cleaning chemicals, equipment, and procedures.
• Ability to manage and motivate a diverse team effectively.
• Excellent organizational and communication skills.

Preferred Qualifications

• Experience working in a hotel or large accommodation facility.
• Proficiency with housekeeping management inventory control.
• Demonstrated ability to manage budgets and control costs.

Skills

• Leadership and interpersonal skills to motivate and guide the housekeeping team.
• Organizational skills for creating effective cleaning schedules and managing inventory.
• Communication skills for coordinating with other departments and addressing guest concerns.
• Knowledge of cleaning techniques and safety standards to meet health regulations and brand quality expectations.
• Analytical skills to monitor budget performance and implement cost‑saving measures without compromising service quality.