Hotel Executive Housekeeper

About the role

Aloft Knoxville is a dynamic and energetic hotel where staff members are recognized for their excellence, creating a lively atmosphere. The hotel offers various engaging experiences, including a vibrant WXYZ bar, poolside relaxation, a cozy fire pit, and live music. The inclusive environment attracts a diverse crowd, making it a fun place to work. They invite creative, energetic individuals to join their team.

Working as a Hotel Executive Housekeeper at Aloft Knoxville West offers the chance to join a dynamic, energetic team in a lively environment. The hotel values its staff, recognizes excellence, and provides growth opportunities. Associates enjoy working in a vibrant atmosphere with diverse guests, live music events, and a welcoming, creative culture. It is a great place to thrive professionally while contributing to an engaging guest experience.

Benefits

• Medical, Dental, and Vision available day one
• 401(k) with company match
• Same day pay
• Flexible spending accounts
• Vacation, personal days, and holiday pay
• Exclusive discounts on hotel, food, and beverage for personal travel
• Online training courses for professional growth
• Employee Assistance Program, jury duty leave, bereavement leave, and more

Responsibilities

• Manage and lead the housekeeping staff, including hiring, training, scheduling, and evaluating their performance.
• Ensure all guest rooms, public areas, and back-of-house spaces meet the hotel’s cleanliness and maintenance standards.
• Manage the housekeeping budget, including labor costs, inventory of cleaning supplies, and amenities.
• Oversee the ordering, stocking, and usage of housekeeping supplies, ensuring proper inventory control.
• Develop and enforce housekeeping policies and procedures to maintain high standards of cleanliness and safety.
• Work closely with other departments, such as maintenance and front desk, to ensure smooth operations and guest satisfaction.
• Address and resolve guest complaints or requests related to housekeeping promptly and professionally.
• Ensure the department complies with health and safety regulations, including proper use of cleaning chemicals and equipment.
• Regularly inspect guest rooms and public areas to ensure they meet quality standards and address any issues identified.
• Foster a positive work environment, providing ongoing training and development opportunities for the housekeeping team.

Requirements

• High school diploma or equivalent
• Prior experience as an Executive Housekeeper, Housekeeping Manager, or Assistant Executive Housekeeper
• Demonstrated experience with a strong focus on guest satisfaction
• Exceptional ability to manage time effectively and stay organized in a fast-paced environment
• Excellent skills for engaging with guests and collaborating with team members seamlessly
• Flexibility to work weekends and holidays