Executive Housekeeper | State College Holiday Inn

About the role

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.

Responsibilities

• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
• Handle guest complaints ensuring guest satisfaction.
• Hire, train and develop team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
• Ensure all end of month reports are completed to standard.
• Aid staff with their job functions to ensure optimum service to guests.
• Maintain cleanliness, sanitation, and organization of assigned areas.
• Manage all aspects of employee performance to ensure productivity and a quality work environment.
• Perform housekeeping, laundry, and houseperson functions whenever necessary.
• Perform other duties as assigned.

Qualifications

• Minimum 1-3 years of housekeeping management experience in the hospitality industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Satisfactory communication skills with guests, management, and co-workers.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.

About Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

About The Team

The Holiday Inn by IHG is a full-service Holiday Inn serviced with a restaurant and bar for our guests. Located just minutes away from Happy Valley Casino, as well as the beautiful campus of Penn State University, your hospitality career can get off to a roaring start with the award-winning Shaner Hotel Group. We offer competitive pay, amazing benefits, and advancement opportunities within Shaner's portfolio. Start your career with Shaner Hotels, and see where you can go from here.