Executive Housekeeper - InterContinental Indianapolis

About the role

The Director of Housekeeping oversees all housekeeping and public space cleaning operations in the hotel.

Responsibilities

• Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance.
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
• Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests.
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Help guests with their questions and complaints to achieve complete guest satisfaction.
• Maintain and order supplies and equipment while minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).
• Reunite items with owners - and log any lost and found property.
• Perform other duties as assigned. May also serve as manager on duty.
• Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
• Maintain proper inventory levels managing cost per room for supplies.
• Carry out the special requests from guests, VIPs, repeat visitors and club members.

Qualifications and Expectations

• 4+ years in housekeeping/laundry experience
• High School Diploma / secondary education / equivalent, some college preferred
• Strong organizational and communication skills
• Commitment to excellence and guest satisfaction
• Experience with safety regulations, staff scheduling, and leadership

Benefits

The salary range for this role is $70,000 to $85,000. This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.