Executive Housekeeper

About the role

As our Executive Housekeeper, you will lead all housekeeping and laundry operations, creating a clean, safe, and welcoming environment while driving operational excellence, financial performance, and team engagement.

Your Impact - Executive Leadership
Shape the culture, standards, and performance of the Housekeeping department.
Through strong leadership and operational expertise, you will develop talent, drive efficiencies, and create an environment where cleanliness, service, and attention to detail define the guest experience.
Your leadership will bring our values to life by fostering a culture of accountability, innovation, and excellence.

What You'll Be Doing
Led and oversee all housekeeping and laundry operations.
Establish and maintain department standards aligned with the M Social brand.
Build and sustain a high-performing and engaged team culture.
Foster accountability, collaboration, and continuous improvement.

Operations & Execution
Ensure guestrooms, public areas, laundry, and back-of-house spaces meet quality standards.
Maintain cleanliness, safety, and brand presentation throughout the property.
Monitor productivity and staffing levels to maximize efficiency.
Manage inventories, linen controls, and supply costs.
Identify opportunities to improve operations and guest satisfaction.
Deliver consistent, high-quality results in a fast-paced environment.

Guest Experience
Deliver exceptional service rooted in a passion for hospitality.
Respond promptly and effectively to guest concerns and service recovery opportunities.
Create memorable experiences through attention to detail and service excellence.

Team Collaboration
Partner closely with Front Office, Engineering, Food & Beverage, and Operations teams.
Communicate effectively and contribute to a positive and collaborative work environment.
Support a culture of respect, accountability, and excellence.

Requirements

Passion for hospitality and delivering exceptional service
Strong communication and interpersonal skills
Ability to thrive in a fast-paced environment
Solutions-oriented mindset with strong attention to detail
Flexibility to work varied schedules, including evenings, weekends, and holidays

Leadership Requirements

Proven leadership experience in hotel housekeeping operations
Ability to drive accountability, engagement, and operational excellence
Strong decision-making and problem-solving capabilities
Experience managing departmental budgets, labor productivity, and expense controls
Demonstrated ability to lead through change and operational growth

Technical / Role-Specific Requirements

Strong knowledge of housekeeping operations, laundry operations, and room inspection standards
Experience managing room attendants, public area attendants, laundry teams, and supervisors
Knowledge of inventory management, linen controls, and supply ordering
Experience with OSHA standards, chemical safety, and housekeeping best practices
Experience with hotel property management systems and housekeeping technologies
Experience in budgeting, forecasting, and labor management