Executive Host - Domestic Market

Primary Responsibilities

• Create an atmosphere that induces premium guests to make Hard Rock Casino their choice of gaming entertainment.
• Responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Primary focus of this position is to drive new/trial play to the property as well as identify non-hosted, qualified players present on the gaming floor.
• Develops and establishes relationships with those who have the means and potential to become high value gaming guests.
• Interacts frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods while stationed at a designated podium.

Essential Duties Include, But Are Not Limited To

• Builds and retains guest relations.
• Identifies new business relationships and develops those relationships resulting in repeat visitation.
• Maintains relationships with VIP guests through personal contact by phone and in person with the goal of increasing new business.
• Manages their book of business to achieve semiannual and annual theoretical goals while maintaining profitability through appropriate re-investment levels.
• Works to utilize direct mail to actively recruit VIP players.
• Staffs front of house Casino Host podiums to provide service to qualified Unity members.
• Aids in planning and executing special events.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Develops critical thinking skills to handle increasingly complex matters.
• Assists with the development of guest invitation lists for special events conducted by Hard Rock.
• Conveys Unity program and qualification requirements to prospective gaming guests.
• Represents the casino at on and off property events in the capacity of a Player Development Executive Host.
• Maintains players’ database and monitors players’ visits, spending and preferences, to tailor marketing campaigns (including telemarketing, email, and personal invites) to encourage return visits while developing the business.
• Assists guests with inquiries, reservations and special requests while stationed at a designated podium, serving as a professional and welcoming point of contact.

Qualifications

• Experience in Casino Marketing or related field with 2 years host experience or 1 years marketing experience; or an equivalent combination of education and/or work experience.
• Must obtain and maintain all Gaming licenses / certifications.
• Must be twenty-one (21) years of age.
• Must be able to work nights, holidays and weekends, as well as flexible shifts.
• Prior experience opening new properties/outlets strongly preferred.
• Bilingual (Spanish/ English) Preferred.

Knowledge & Understanding

• Understanding of and experience in the property’s regional gaming market.
• Hard Rock marketing functions including, but not limited to customer acquisition, database, promotions, advertising, and branding.
• Operations, services and activities of a comprehensive marketing and database programs.
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Pertinent federal, state, and local laws, codes, and regulations.

Work Environment

• Duties and responsibilities are typically performed in a professional office setting, as well as on a Restaurant, Hotel, or Casino Floor.
• On the Casino floor, it is a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.

Required

• As part of employment process, final candidates will be required to obtain gaming licensure by completing a background check with Tejon Gaming Authority, prior to an offer being extended.