Executive Director, Technology Delivery

About the role

The Executive Director of Technology Delivery (TDO) leads the office responsible for planning the successful implementation of technology initiatives across the organization. The Executive Director will partner closely with the Technology, Operations and Executive Teams to create delivery standards, optimize processes and drive predictable outcomes.

Civil service title: Executive Program Specialist (06942).

Responsibilities

• Oversee the full life cycle of technology projects — from intake to transition to operations
• Collaborate with leadership and key stakeholders to assess proposed technology initiatives, set priorities, and establish cross-functional working groups
• Manage multiple project teams simultaneously, ensuring coordination and alignment across all team members
• Drive successful project execution by tracking timelines, deliverables, and performance metrics
• Partner with operations and business leaders to capture business needs and requirements, ensuring clear communication and strong alignment
• Simplify technically complex projects and drive well-educated decisions across business owners
• Develop roadmaps, executive dashboards and delivery playbooks
• Demonstrate capability to simplify complex technical initiatives and enable well-informed decisions across business owners and stakeholders

Requirements

• A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience related to the projects and policies to be studied, including eighteen months of experience in a managerial, consultative, administrative or supervisory capacity
• Education and/or experience equivalent to the above; however, all candidates must possess eighteen months of experience in a managerial, consultative, administrative or supervisory capacity as described above

Preferred Skills

• Advanced technology degree and ten (10) or more years of full-time experience working in business consulting, project or program management, or a similar role
• Demonstrated experience leading complex, multi-workstream technology implementations

Benefits

• Comprehensive health insurance for the employee, spouse or domestic partner, and unemancipated children under age 26
• Union benefits including dental and vision coverage
• Paid annual leave and sick leave
• Paid holidays
• Pension
• Optional savings and pre-tax programs: Deferred Compensation, IRA, and flexible spending account
• Eligibility for federal Public Service Loan Forgiveness and state repayment assistance programs

Residency Requirement

New York City residency is generally required within 90 days of appointment. City employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Confirm applicability with the agency representative at the time of interview.