Executive Director, Student Affairs and Academic Services

Job Responsibilities

• Maintains a learner-centered philosophy for student service initiatives with a clear focus on successful student outcomes including program selection, retention, and graduation
• Directs and manages the Campus Assessment Team, a cross-campus, multi-departmental group that supports students who display concerning or disruptive behaviors; connects students with needed campus and community resources; recommends appropriate intervention strategies or disciplinary sanctions; and monitors students for overall mental health and wellbeing
• Supervises staff and mobilizes a cross-functional team toward common goals
• Supports a culture of accountability and continuous improvement through effective data-informed assessment of supervised areas
• Oversees all aspects of the student advising process including faculty and staff training
• Oversee the support of students placed on academic probation
• Provides leadership, vision, and direction for a collaborative first year experience program
• Provides leadership and guidance in analysis, review, creation and interpretation of student policies and procedures for non-cadets
• Consults with faculty and staff pertaining to student behavior, advising, and student success
• Engages and communicates with parents regarding student concerns
• Aids undergraduates in resolving complaints and grievances
• Liaison with the Coordinator of Veterans Success Center to support the needs of the Citadel's veteran students

Qualifications

• A strong record of success as a supervisor, including but not limited to performance evaluation, professional development, setting individual goals, and assessment of performance effectiveness
• Sensitive, diplomatic, and highly articulate in written and verbal communications with all constituencies
• Demonstrated effectiveness as a culturally competent professional with broad experience interacting with and supporting the needs of a diverse student population
• Evidence of making evidence-based (assessment-driven) decisions, particularly with regards to student learning and development
• Ability and commitment to professional development of direct reports
• A high level of collegiality in working with other student-focused departments as well as campus and community constituencies along with the ability to build collaborative relationships characterized by mutual respect and trust
• Integrity, creativity, energy, and decisiveness along with the capacity to engage and inspire others
• Experience in evaluating, refreshing and updating administrative policies, office systems and procedures within an educational setting strongly preferred
• Knowledge of state and federal regulations in higher education
• Effectiveness in setting priorities and deadlines to ensure project goals and objectives are met

Education & Experience

• Master's degree in Student Affairs Personnel, Higher Education Administration, Counseling, or other related fields is required
• Minimum of seven (7) years of professional, post-master's experience working in a higher education in Student Affairs or related area with increasing levels of responsibility and supervisory duties required
• Knowledge of college student development theories, concepts, and practices and the ability to use in complex, difficult and/or unprecedented situations
• Familiarity with issues related to both undergraduate and graduate student experiences

Preferred Qualifications

• Ph.D., Ed.D. or other terminal degree in higher education administration or related field preferred