Executive Director of Enrollment Services (On-site in Arlington)

Essential Responsibilities

• Build and participate in building highly effective campus teams
• Select and train the campus admissions team to achieve outstanding student service, enrollment growth, and staffing efficiency
• Monitor and ensure compliance with College expectations, including correct phone line and inquiry management
• Directly observe and provide timely feedback on the quality of student-facing services in admissions
• Manage HESI (A2) test proctoring, collaborating with Campus Operations leadership when additional resources are needed
• Manage campuses’ enrollment operations
• Partner with function leaders at campuses to ensure appropriate and effective use of budget to support the enrollment services and campus’s success
• Optimize enrollment services resources and oversee student enrollment
• Collaborate with function leaders to effectively utilize the budget in support of enrollment services and campus success
• Achieve enrollment results
• Monitor and report out quality assurance, compliance, and student service metrics
• Efficiently control testing center access through the Admissions Coordinator
• Manage Admission HESI (A2) test orders in alignment with enrollment expectations
• Strategically engage with stakeholders
• Collaborate with the Campus President and VP of Enrollment Services (VPES) to achieve College and campus goals
• Build and increase national partnerships to support growth and reputation
• Contribute to the development and continuous improvement of the New Student Orientation (NSO)
• Plan, coordinate, and execute NSO for all new students, collaborating with the Campus President for speaking roles and additional staffing needs
• With input from the Campus President and Enrollment Services leadership, submit information for preparation of the annual operating and capital budget of admission staff and areas
• Ensure regulatory compliance and adherence to accreditation standards
• Oversee completion of required campus plans or documents to meet regulatory requirements (i.e., ABHES requirements)
• Serve on relevant committees for the campus and the College
• Enforce the use of compliant materials and procedures in alignment with regulatory standards

Qualifications

• Bachelor’s degree in business or related field or equivalent skills and experience
• 3-5 years demonstrated leadership success in higher education operations, such as Admissions, Student Services, or Business Operations