Director of Enrollment Services

Major Responsibilities

• Develop and implement comprehensive enrollment operations strategies aligned with institutional growth, access, and retention goals.
• Provides strategic leadership and operational oversight for the onboarding, enrollment, and transition of dual credit and early college students.
• Develop and implement a comprehensive matriculation strategy for dual credit and early college students.
• Establish measurable enrollment targets and performance benchmarks.
• Use enrollment data, trends, and forecasting models to inform decision-making and resource allocation.
• Identify systemic enrollment barriers and implement scalable process improvements.
• Manage and respond to student escalations by assessing concerns, coordinating with relevant departments, and implementing timely solutions to resolve issues while maintaining a positive, student-centered experience.

Enrollment Operations & Case Management Oversight

• Oversee structured outreach workflows for newly admitted students to ensure timely completion of enrollment milestones.
• Ensure service standards for caseload management, documentation, and CRM usage are consistently followed.
• Monitor enrollment pipeline progression from admission through census.
• Lead continuous improvement initiatives to increase operational efficiency and student yield.
• Collaborate with institutional partners to strengthen and manage dual credit, early college, and K–14 enrollment operations.

Assessment & Academic Readiness Operations

• Ensure assessment processes align with institutional policy and state requirements.
• Oversee application of assessment waivers, placement procedures, and documentation standards.
• Partner with Academic Affairs to ensure placement results are seamlessly integrated with advising strategies and student support services.

Financial Aid & Business Office Collaboration

• Provide leadership-level coordination with Financial Aid and Business Office teams to minimize enrollment barriers.
• Monitor trends in FAFSA completion, verification delays, account holds, and payment plan participation.
• Establish clear referral, escalation, and communication protocols between departments.

Office Operations, Events & Outreach

• Oversee front desk operations, customer service standards, and daily service flow.
• Direct staffing and logistics for enrollment events, orientations, and campus-wide initiatives.
• Support dual credit, early college, and K–14 enrollment operations in coordination with institutional partners.

Compliance, Equity & Institutional Engagement

• Ensure all enrollment operations comply with FERPA, accreditation standards, and state/federal regulations.
• Participate in executive planning, commencement, and major institutional events.
• Perform additional duties assigned in support of institutional effectiveness.

Required Education and Experience

• Bachelor’s degree required and Master’s degree preferred in higher education administration, business administration, or related field.
• Minimum of 3–5 years of progressive leadership experience in enrollment management, admissions, registrar services, or student services.
• Demonstrated experience managing operational workflows and cross-functional teams.
• Strong administrative, analytical, and technology skills (CRM systems).
• Ability to exercise independent judgment related to institutional policies and regulatory requirements.
• Experience leading enrollment growth or retention initiatives.

Compensation

$59,500 - $62,500

Benefits

• Health & Wellness
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security
• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits
• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)

Additional Perks

• Additional discounts on gym memberships, transportation, and various retail services