Director of Enrollment and Student Services

About the role

The Graduate School of Technology (GST) seeks an experienced Director of Enrollment and Student Services to provide 50% FTE leadership for recruitment, enrollment management, and student services. The Director will supervise two Directors of Recruitment and the Assistant Director of Student Services, ensuring that the team's work is coordinated, accountable, data-informed, and student-centered.

Responsibilities

• Oversee GST's enrollment function, including domestic and international recruitment, applicant development, pipeline management, and yield activities
• Supervise the two Directors of Recruitment and hold them accountable for execution of recruitment plans
• Review pipelines, conversion data, follow-up practices, and recruitment priorities
• Provide oversight for recruitment campaigns, information sessions, outreach, events, and partner-based recruitment
• Identify bottlenecks, opportunities, and process improvements that support enrollment growth
• Supervise the Assistant Director of Student Services and oversee student-facing support after enrollment
• Set expectations for onboarding, registration support, student communications, issue resolution, and retention-support activities
• Ensure effective handoffs among recruitment, admissions, student services, academic programs, and university offices
• Review student service workflows and guide improvements in responsiveness, clarity, consistency, and service quality
• Manage and supervise the Enrollment and Student Services team
• Provide regular coaching, feedback, and professional guidance
• Establish priorities, expectations, and accountability structures
• Monitor productivity, responsiveness, service quality, and results
• Define and review key enrollment, conversion, onboarding, retention-support, and service metrics
• Review dashboards, reports, CRM data, and student service data to assess performance and identify issues
• Prepare or review concise reports and recommendations for GST leadership

Qualifications

• Bachelor's degree in a related field; equivalent experience may be considered
• Experience in enrollment management, admissions, recruitment, student services, marketing operations, or related roles
• Demonstrated experience supervising staff, managing team performance, and leading student-facing operations
• Experience with CRM systems, data management, reporting, and Microsoft Office, particularly Excel
• Strong analytical, organizational, project management, supervisory, and communication skills

Preferred qualifications include a Master's degree in a related field, experience in graduate or adult-serving higher education, familiarity with F-1 student enrollment and international student onboarding, and experience with CRM platforms such as Slate, Salesforce, HubSpot, or similar systems.

Skills

• Staff supervision, coaching, and accountability
• Enrollment management and recruitment operations oversight
• Student services leadership and student experience improvement
• Data-informed decision-making, reporting review, and performance monitoring
• Priority-setting, process improvement, and cross-functional collaboration
• International recruitment and partnership oversight

Pay

The salary range for this position is $32,000.00 to $40,000.00 per year.

Schedule

This is a 50% FTE position, with travel required as needed. Working conditions include extensive use of computers, with extensive time sitting and standing.