Executive Director, Enterprise Administrative Systems

Duties and Responsibilities

• Strategic Planning, ERP Leadership, and Technology Transformation
• Lead the development and execution of the University’s enterprise administrative systems and ERP strategy.
• Ensure alignment of institutional priorities while supporting operational excellence, scalability, modernization, and long-term sustainability.
• Serve as a trusted advisor to the AVP, CIO, and senior University leadership on enterprise applications, ERP and Student Information Systems strategy, digital transformation initiatives, operational risk, investments, governance, and emerging technologies.
• Provide strategic leadership for the modernization, optimization, and lifecycle management of enterprise administrative platforms, including Student Information Systems (SIS), financial systems, HR/payroll systems, CRM platforms, workflow automation, and related cloud-based technologies.
• Evaluate emerging higher education technology trends, enterprise architecture practices, AI and automation opportunities, and vendor solutions to guide innovation, improve services, and strengthen operational resilience.
• Establish and maintain enterprise application governance frameworks, standards, and strategic roadmaps that promote secure, scalable, reliable, and sustainable enterprise platforms aligned with institutional goals.
• Collaborate closely with enterprise data, integration, infrastructure, cybersecurity, and academic technology teams to ensure enterprise applications support secure interoperability, data integrity, reporting, analytics, and institutional decision-making.
• Organizational Leadership and Stakeholder Engagement
• Provide visionary leadership, direction, and management for enterprise application, ERP, and Student Systems teams.
• Mentor and develop high-performing multidisciplinary teams, including application administrators, systems analysts, developers, ERP specialists, database professionals, and integration resources.
• Foster a collaborative, customer-focused, innovative, and continuously improving culture that emphasizes operational excellence, technical leadership, service reliability, professional growth, and strong partnership with campus stakeholders.
• Build and maintain strong, productive relationships with academic and administrative leaders across the University to understand institutional needs, align technology capabilities with business priorities, and deliver effective digital solutions that enhance operational efficiency and user experience.
• Oversee workforce planning, succession planning, recruitment, organizational design, vendor partnerships, and professional development initiatives to ensure the organization maintains the technical and functional expertise necessary to support evolving enterprise technologies and institutional priorities.
• Promote transparent documentation, knowledge management, operational standards, and shared accountability across teams to ensure continuity, resiliency, and effective service delivery.
• Operational Excellence, Service Delivery, and Enterprise Systems Management
• Provide oversight for the operational management, administration, support, enhancement, integration, security, and performance of the University’s enterprise administrative systems, including ERP, Student Information Systems, HR/payroll, finance, CRM, workflow, reporting, and related enterprise platforms.
• Ensure enterprise systems are reliable, secure, scalable, compliant, and aligned with institutional operational requirements through proactive monitoring, lifecycle management, incident response, disaster recovery planning, and continuous service improvement practices.
• Lead operational governance and oversight for enterprise applications, including application lifecycle management, release management, change control, testing, quality assurance, vendor coordination, configuration management, and secure development practices.
• Guide and oversee enterprise application architecture, system analysis, configuration, process optimization, workflow automation, and implementation activities to improve operational effectiveness and service delivery.
• Apply structured project management, portfolio management, and organizational change management methodologies to successfully lead enterprise initiatives, upgrades, migrations, implementations, and continuous improvement efforts.
• Monitor system performance, operational metrics, service delivery effectiveness, and user experience indicators to identify opportunities for improvement, risk mitigation, and operational optimization.
• Ensure compliance with University policies, security standards, regulatory requirements, and data governance frameworks, including FERPA, HIPAA, GLBA, PCI, accessibility standards, and institutional cybersecurity requirements.
• Maintain comprehensive operational, technical, governance, audit, and compliance documentation to support transparency, continuity, reporting, and institutional accountability.
• Other Responsibilities & Duties
• Support vendor management activities, technology evaluations, and institutional initiatives as assigned.
• Represent ESDS, UTS, and the University in internal and external meetings, committees, or professional activities, as appropriate.
• Participate in University initiatives, working groups, or cross-functional efforts outside the core scope of enterprise application systems.
• Engage in professional development, networking, and industry events to stay current with trends and best practices.
• Provide support for special projects or initiatives as needed.

Qualifications

• Master’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• Minimum of 10 years of progressive experience in enterprise systems management, ERP, and/or higher education IT.
• Proven track record of successful strategic planning, ERP leadership, and technology transformation.
• Experience in leading multidisciplinary teams and fostering a culture of innovation and continuous improvement.
• Strong understanding of enterprise systems, ERP, and Student Information Systems, including experience with platforms such as Banner, CRM, and cloud-based technologies.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to manage multiple priorities and projects simultaneously, with a focus on delivering results within timelines and budgets.
• Knowledge of regulatory compliance requirements, including FERPA, HIPAA, GLBA, PCI, and accessibility standards.
• Experience in managing enterprise application lifecycle, including development, deployment, maintenance, and support.
• Strong analytical and problem-solving skills, with the ability to evaluate complex issues and develop effective solutions.
• Experience in leading organizational change management and stakeholder engagement.
• Ability to work independently and as part of a team, with strong attention to detail and a commitment to excellence.