Executive Director, Enterprise Solutions

Responsibilities

• Lead and manage the Enterprise Solutions IT team, providing direction and management to align technology with business objectives, service excellence, internal client experience, and operational performance.
• Manage and oversee the delivery of shared solutions that support the ForHealth Consulting IT Roadmap and overall goals, priorities and strategy.
• Evaluate and monitor the effectiveness and life cycle of the Enterprise Solutions portfolio, proactively planning for end-of-life replacements, and modernization.
• Work with the Digital Solutions HCFS and HSS teams to leverage common platforms, ensure integration, and promote standardization where appropriate.
• Partner with the Digital Solutions Architecture/Capture team to evaluate new business opportunities, design and deliver scalable solutions, and oversee the end-to-end delivery of technology capabilities that maintain and enhance the full portfolio of solutions supporting the business.
• Collaborate with the broader Digital Solutions team to identify and prioritize initiatives that enhance operational efficiency, as well as user and client experience.
• Manage the operational relationship with UMass Chan IT, to ensure alignment between UMass Chan deliverables and ForHealth Consultings priorities.
• Ensure solutions, services and infrastructure are delivered when expected and to the degree specified. Proactively track and manage issues to successful resolution. Escalate to Digital Solutions Managing Director when indicated.
• Provide oversight and management of test automation including the procurement and implementation of tools to create test automation capabilities for ForHealth.
• Manage the Enterprise IT Solutions budget, including resource allocation, forecasting, and time tracking for project-level needs.
• Partner closely with all ForHealth leaders, including Digital Solutions, to understand strategic priorities and advise and deliver technology solutions.
• Lead and/or support the digital transformation initiatives for business units or other digital solutions leaders.
• Develop and execute IT strategy and plans that support the business, in alignment with ForHealth Consultings overall goals, priorities and strategy.
• Deliver realistic, well defined and accurately scoped proposals for new projects, upgrades, enhancements, and system maintenance.
• Partner with Business Intelligence to identify and develop architecture and infrastructure needs for data governance, management and analysis.
• Participate in and support IT planning, governance, and budgeting processes.
• Manage the delivery of shared solutions to ensure ForHealth projects are on time and budget, and deliver successful, high-quality outcomes and stakeholder satisfaction.
• Oversee the Enterprise Solutions Team IT budget, including resource allocation, forecasting, and financial management.
• Direct IT budget allocation and resource management for the Enterprise Solutions Team, including time tracking for project-level needs, vendor and development partner management, and surge staffing coordination.
• Establish and prioritize sub-teams as needed, to focus on high priority and high impact initiatives.
• Develop and maintain quality assurance testing standards, tools and automation capabilities consistent with accepted community standards.
• Manage external solution partners and staff augmentation resources partners for approved projects.
• Manage vendor relationships, contracts, and performance for platforms and shared solutions.
• Oversee IT operations and infrastructure, coordinating and facilitating service relationship with UMass Chan IT.
• Develop, implement, and monitor policies and procedures for effective operation and security shared/enterprise solutions.
• Promote and ensure adherence to enterprise standards, architecture, and security in all IT activities.
• Identify opportunities for technology to improve efficiency, reduce cost, and create competitive advantage.
• Monitor IT service performance and manage issue escalation for the Enterprise Solutions Team.
• Support change management, communication, and adoption efforts related to IT initiatives.
• Track, measure, and report on the business value delivered by IT investments.

  Qualifications

  • Bachelors degree in Computer Science, Information Technology, Business Administration, or related field
  • 8+ years of experience in IT leadership roles, with direct experience supporting platforms and shared solutions
  • Proven track record in IT strategy development, budget management, solution delivery, and operations
  • Demonstrated ability to build effective partnerships and serve as a trusted technology advisor
  • Strong understanding of healthcare industry trends, compliance requirements, and consulting environments
  • Excellent communication, stakeholder management, and problem-solving skills
  • Proven ability to manage projects, coordinate cross-functional teams, and influence in a matrixed environment
  • Deep experience with IT maturity, service management frameworks, and delivery methodologies

  Preferred Qualifications

  • Master's degree in Computer Science, Information Technology, Business Administration, or related field
  • IT leadership experience in healthcare, human services or public sector
  • Commercial consulting, service or solution delivery experience, with responsibility for project or client management
  • PMP or Lean /Six Sigma certification
  • Experience developing and applying metrics to measure and monitor the efficiency, effectiveness and quality of services, including developing and executing performance and service improvement plans
  • Experience measuring and improving client satisfaction for technology services