Executive Director

POSITION SUMMARY

Keepsake Village at Greenpoint, a 56-bed Memory Care Community located in Liverpool, NY, is seeking a dynamic, business-minded Executive Director to lead all aspects of community operations.

RESPONSIBILITIES/ACCOUNTABILITIES

Operational Leadership

- Provides overall leadership and direction for all community operations, ensuring excellence in resident care, customer service, employee engagement, and financial performance. - Leads through partnership and collaboration with department directors, including Nursing, Activities/Life Enrichment, Food Services, Maintenance, Business Office, and Sales & Marketing. - Establishes a culture of accountability, teamwork, professionalism, and resident-centered care throughout the organization. - Serves as the primary decision-maker for the community and demonstrates strong independent judgment and problem-solving abilities. - Develops and executes strategic operational plans to achieve organizational goals and improve community performance.

Financial Management & Budget Accountability

- Maintains full responsibility for the community's financial performance, including budget development, expense management, labor management, and revenue optimization. - Reviews and analyzes financial reports, operating statements, labor metrics, and key performance indicators to ensure fiscal responsibility and achievement of budgeted goals. - Identifies opportunities to improve operational efficiencies while maintaining exceptional resident care and service standards. - Partners with Regional Leadership to develop action plans to address budget variances and achieve financial targets.

Census Development & Resident Retention

- Maintains accountability for census growth, occupancy goals, admissions, discharges, and resident retention. - Partners closely with Sales & Marketing to develop and execute strategies that drive occupancy and strengthen community reputation. - Supports a seamless move-in process and ensures residents receive quality services that promote successful aging in place whenever possible. - Monitors resident acuity and service needs to ensure appropriate care delivery while maximizing resident satisfaction and retention.

Quality & Regulatory Compliance

- Maintains overall responsibility for compliance with all federal, state, local, and company regulations governing assisted living and memory care operations. - Ensures continuous readiness for surveys, inspections, audits, and regulatory reviews. - Demonstrates a proven record of achieving successful survey outcomes and maintaining strong regulatory performance. - Leads the development, implementation, monitoring, and auditing of Plans of Correction following surveys, audits, or identified deficiencies. - Oversees quality assurance and performance improvement programs, utilizing data-driven approaches to identify opportunities and implement sustainable improvements. - Ensures all required documentation, policies, procedures, and records remain current and compliant.

Resident Care & Service Excellence

- Ensures residents and families receive the highest quality services in a compassionate, dignified, and person-centered environment. - Oversees the coordination of resident care and services to ensure resident needs are met effectively and safely. - Promotes an environment that supports resident independence, engagement, well-being, and quality of life. - Ensures services are designed to support residents aging in place whenever clinically appropriate.

People Leadership

- Recruits, develops, coaches, and retains high-performing department leaders and staff. - Holds leaders accountable for departmental goals, operational performance, regulatory compliance, and resident satisfaction. - Actively recognizes and rewards exceptional performance while providing coaching and development opportunities for improvement. - Ensures the community is appropriately staffed with qualified personnel to meet resident needs and operational requirements.

Community Relations & Business Development

- Serves as an ambassador for the community within the local market and professional networks. - Participates in community outreach, business development, marketing initiatives, and relationship-building activities to strengthen community presence and reputation. - Supports recruitment efforts and workforce development initiatives to maintain staffing stability.

PREFERRED QUALIFICATIONS

- Minimum of three (3) years of Executive Director, Administrator, or senior leadership experience in Assisted Living, Memory Care, Long-Term Care, or Senior Housing. - Demonstrated experience managing budgets, labor costs, financial performance, and occupancy growth. - Proven history of successful regulatory surveys and sustained compliance outcomes. - Experience leading quality improvement initiatives, implementing Plans of Correction, and driving operational excellence. - Strong business acumen with the ability to analyze data, identify trends, and develop effective operational strategies. - Independent thinker with excellent leadership, communication, organizational, and problem-solving skills. - Ability to lead multiple departments while balancing resident care, employee engagement, operational performance, and financial success.

ANNUAL HEALTH REQUIREMENTS

- Must provide annual verification of a negative TB skin test.

PHYSICAL AND SENSORY REQUIREMENTS

(With or Without the Aid of Mechanical Devices) - Must be able to move intermittently throughout the workday. - Must be able to cope with the mental and emotional stress of the position. - Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met. - Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination. - Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, agitated residents - Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet. - May be necessary to assist in the evacuation of residents during emergency situations.