Executive Director

Financial Management

• Develop operating and capital budgets in partnership with the COO and VP of Finance.
• Maintain accountability for achieving revenue and expense targets.
• Ensure department leaders understand and are accountable for their budgets and key performance indicators.

Census and Marketing

• Achieve annual census goals across all levels of care.
• Monitor trends and proactively respond to changing occupancy conditions.
• Partner with Sales and Marketing leaders to maximize occupancy and strengthen market position.

Operations Management

• Maintain systems, policies, and procedures that ensure regulatory compliance, resident safety, and employee wellbeing.
• Promote operational consistency and standardization aligned with Presbyterian Living policies and service standards.
• Establish clear operational expectations and monitor performance through rounding, audits, and management reviews.

Clinical Oversight

• Partner closely with the Medical Director, Health Care Administrator, VP of Clinical Services, and COO to ensure a culture of clinical excellence.
• Support development of comprehensive clinical and wellness programs consistent with organizational philosophy.
• Promote patient safety, quality outcomes, and regulatory compliance.

Hospitality and Resident Experience

• Foster a culture of hospitality and service excellence that delivers exceptional experiences for residents, families, guests, and employees.
• Lead resident satisfaction initiatives and service recovery efforts to ensure concerns are addressed promptly and effectively.
• Partner with enterprise Resident Experience and Culinary leaders to implement Presbyterian Living hospitality standards while preserving the unique identity and culture of Lake Forest Place.

Facilities Operations

• Partner with Facilities leadership to ensure buildings, grounds, and infrastructure are maintained to Presbyterian Living standards.
• Ensure preventive maintenance programs are effectively executed.
• Monitor responsiveness to resident maintenance requests and environmental concerns.

Community Relations and Foundation Support

• Represent Lake Forest Place and Presbyterian Living in the broader community.
• Support philanthropic efforts and work collaboratively with Foundation leadership.
• Build strong relationships with residents, families, community organizations, and strategic partners.

Risk Management

• Manage community risk management programs in cooperation with Corporate Risk Management.
• Promote a culture of safety and high reliability throughout the organization.
• Ensure risk mitigation practices support organizational goals and resident wellbeing.
• Support continuous learning and systems thinking to reduce risk exposure.

Qualifications & Skills

• Bachelor's degree required. Master's degree in Healthcare Administration, Business Administration, or related field preferred.
• Licensed Nursing Home Administrator in Illinois or licensure eligible.
• Minimum of seven years of progressively responsible leadership experience in senior living, healthcare, hospitality, or related industries.
• Demonstrated success leading large, complex organizations with multiple service lines.
• Proven ability to develop high-performing teams and drive measurable operational improvements.
• Experience managing operating and capital budgets.