Executive Director

Position Summary

The Executive Director plans, implements, and directs all aspects of community operations in accordance with the Oaks Senior Living Policies & Procedures and in compliance with the Department of Community Health's regulations for the care, watchful oversight, and well-being of all residents. The Executive Director provides daily/weekly/monthly management meetings, performs multiple daily walking inspections, maintains a high level of occupancy, makes decisions on resident move-ins and move-outs, reviews communication tools, ensures required paperwork is completed, maintains resident files, operates the facility within budget, assumes on-call responsibilities, manages labor force, ensures timely document submission, acts as a first responder in emergencies, maintains confidentiality, maintains CPR & First Aid certification, and performs other duties as assigned.

Primary Responsibilities

• General Management:

• Plan, implement, and direct all aspects of community operations.
• Perform daily/weekly/monthly management meetings.
• Conduct multiple daily walking inspections.
• Maintain high level of occupancy.
• Develop and review marketing plans, meet sales goals, and be aware of pending move-ins and/or move-outs.
• Make final decisions on resident move-ins and move-outs.
• Review communication tools and ensure required paperwork is completed.
• Maintain up-to-date and complete resident files.
• Operate the facility within budget.
• Assume on-call responsibilities.
• Manage labor force to ensure labor dollars are within budget.
• Ensure timely submission of weekly and monthly documents.
• Act as a first responder in emergencies.
• Maintain confidentiality of resident and staff information.
• Maintain CPR & First Aid certification.

• Customer Service:

• Oversee safety and well-being of residents.
• Create positive relationships and marketing opportunities within the community.
• Establish and maintain an open-door policy for ongoing communication with residents and their families.
• Contact resident's family when changes in services are needed.
• Lead and participate in resident/family conferences to review changes in services.
• Resolve conflicts among residents, staff, and families in a timely and satisfactory manner.
• Utilize survey results to determine satisfaction levels.

• Hiring, Supervising and Training:

• Recruit and hire capable and cohesive work staff using excellent hiring techniques.
• Supervise staff to ensure quality resident care.
• Implement training of all employees in accordance with facility's policies and state/federal regulations.
• Create and maintain a schedule for staff that meets residents' needs and ensures regulatory compliance.
• Lead by example, encourage teamwork, promote Oaks Senior Living philosophy, and provide ongoing coaching to employees.
• Respond to employee concerns and grievances.
• Maintain employee files.
• Conduct regular performance appraisals and create positive employee relations through staff appreciation programs, recognition of excellent performance, and retention through regular performance feedback systems and promotional incentive programs.
• Respond to on-the-job injuries in accordance with Oaks Senior Living policies and procedures.
• Minimize worker's compensation claims by providing in-service training and conducting Safety Committee Meetings.

Qualifications

• Bachelor's degree and minimum two years management experience in long-term care preferred.
• Maintain knowledge of federal and state laws pertaining to assisted living.
• Strong leadership and organizational skills.
• Strong customer service skills.
• Proven business acumen.
• Ability to interact and build relationships with older adults.
• Must be 21 years of age.
• Must have a satisfactory criminal history and fingerprint check.
• Must have a physical exam by a licensed physician and a negative drug screen.
• Must be able to react in an emergency situation.

Reports to

Regional Director of Operations