Executive Director

Responsibilities

• Responsible for leading day-to-day operations, including full P & L responsibility.
• Ensure compliance with all local, state, and federal regulations, as well as Experience Senior Living's company policies and procedures, standards, and guidelines.
• Create a safe environment for residents, families, and team members.
• Focus on resident, family, and team member satisfaction.
• Analyze data, root causes, and develop a plan of action if necessary.
• Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services.
• Lead morning stand up meetings and ensure minutes are taken for those who were not present.
• Strong communications skills; listening, oral, and written.
• Lead and support all sales and operational strategies, educating all team members of the importance to be part of the sales process.
• Partner with the Director of Sales to conduct a quarterly SWOT analysis and have ongoing weekly or at times daily discussions on sales/marketing strategies and support all sales efforts, including conducting tours, assisting with creative follow-ups, outreach, home visits, and building positive relationships with referral partners.
• Coordinate with the Director of Health and Wellness to understand the care needs of the residents and ensure a solid care plan is in place that encompasses all areas of that individual's care. Ensure residents are assessed at the proper level of care and team members focus on supporting their independence and current abilities, only assisting in areas of true need.
• Meet with residents, families, and team members regarding any care concerns that need to be addressed.
• Coordinate with the Director of Memory Care to address any challenging situations, find creative solutions, assist, and support all dementia training for new team members and ongoing training for existing team members.
• Coordinate with the Director of Life Enrichment to ensure the activity calendar is robust, with a wide variety, touching on the whole person, and activities are taking place 7 days per week, including evenings.
• Coordinate with the Director of Culinary to ensure menu planning has a wide variety to choose from, alternate choices are available for the residents, and assist in tasting food from meals on a regular basis.
• Coordinate with the Director of Maintenance to have ongoing discussions regarding the building, areas of concern, preventative maintenance schedules, room turns completed in a timely manner, required drills being completed, and assist in any coordination for CapEx projects.
• Implement and adhere to the Employee Appreciation program monthly.
• Complete and administer employee performance reviews in a timely manner.
• Recruit, hire, orient, train, supervise, and evaluate team members.
• Create and implement a 'Manager On Duty' system to ensure there is a leadership person in the community seven (7) days per week and ensure each person assigned to be the Manager on Duty has received the proper training and has a solid understanding of the responsibilities while in this role.
• Remain active in local community activities and events.
• Build and maintain a solid network and resources for resident, employee, and volunteer referrals.
• May drive company van, bus, or other vehicles from community to social and other destinations.
• Perform other duties as needed and/or assigned.

Requirements

• A Bachelor's degree in business administration, healthcare administration, or a related subject is required.
• Required certification for Residential Care Facilities based on state regulations.
• Three (3) to five (5) years of experience in operations management with demonstrated success in meeting financial and sales goals.
• A solid understanding of local, state, and federal regulations as they pertain to this community.
• Demonstrated success in operating or maintaining a quality, customer service workforce.
• A willingness to understand, implement, and maintain a hospitality environment for residents, families, and team members.
• A solid understanding of facilities management.
• Experience in recruiting, onboarding, orienting, training, and retaining team members.
• Possess solid performance management and leadership skills, including the ability to communicate performance expectations, coach and document performance strengths and challenges, provide direction and guidance, listen, have on-going conversations regarding performance, including implementing the company's disciplinary process if necessary, complete performance reviews in a timely manner, as well as ensure all department performance reviews are completed in a timely manner, and provide the necessary support and feedback to all team members.
• Basic knowledge of computer systems and various software platforms that the company has chosen to use.
• The ability to become licensed or certified as an administrator for assisted living within a prescribed timeframe in states requiring such a license or certification.
• Must have an acceptable driving record per the company motor vehicle policy.
• Able to influence the actions and opinions of others in a desired direction.
• Exhibit judgement in leading others to meet worthwhile objectives.
• Able to act in solving problems while exhibiting judgement and a realistic understanding of the issue(s).
• Able to use reason, even when dealing with emotional, highly sensitive and contentious topics.
• Knowing when to handle the situation independently or include the necessary individuals to resolve the problem.
• Able to define realistic, specific goals and objectives.
• Able to define task and deliverables necessary to meet goals.
• Able to clearly present information through the spoken word.
• Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions.
• Able to relate to routine operations in a manner that is consistent with existing solutions to problems.
• Conform to and communicate established policies and procedures.
• Able to think creatively and independently to meet worthwhile objectives.
• Able to define realistic and specific goals and objectives.
• Able to define tasks and deliverables necessary to meet goals.
• Able to assign resources and set priorities to meet goals.
• Able to research and identify various possibilities to aid in reaching decisions necessary to meet goals.
• Identifies, obtains, and effectively allocates the resources required to achieve applicable goals.
• Able to work with people in such a manner to support the company's culture, build high-morale teams, work in a team setting to accomplish goals and get results.
• Able to function as a role model for team members by being punctual, neat, clean, and professional in appearance.
• Able to work varied schedules to include weekends, evenings, overnights, and holidays.

Benefits

• Full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.