Executive Director

Responsibilities

• Leads the day-to-day operations of a larger community of 60-65 units and two product lines or 65-175 units with up to two product lines.
• Is responsible for the community’s associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance.
• Creates and executes the business plan and develops the team to become a preferred senior living community in the market, while growing revenue and profitability in partnership with the district team.
• Works with sales to drive sales results.
• Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.
• Responsible for all operations within the community, interacting with staff and residents, prospects, or their family members or representatives, as necessary.
• Develops and implements business plan to become a preferred senior living community in the local market and creates, analyzes, and executes annual operating and capital budgets; manages community performance against goals; sets plans to improve or maintain performance to Company service and financial standards.
• Builds and maintains strong working relationships with management team and encourages teamwork and collaboration; cultivates an inclusive community culture.
• Empowers department leaders to supervise, direct, and motivate staff and to proactively recognize and solve issues.
• Holds department leaders accountable for department performance.
• Provides assistance to leaders and staff as needed.
• Ensures community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements.
• Supports department leaders to attract, develop, engage, and retain associates in accordance with Company policies.
• Responsible for recruiting and hiring high quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents.
• Reviews promotions, development plans, disciplinary actions, and termination decisions ensuring consistency in the selection and retention of quality associates.
• Analyzes trends and implements strategies to reduce turnover and increase retention.
• Builds high degree of resident satisfaction and retention.
• Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families.
• Is proactive in solving resident problems and resolving issues.
• Leads effort to leverage satisfied residents and families to grow community occupancy; executes renewal program with existing residents.
• Pairs with Resident Council as necessary.
• Administers resident satisfaction and other surveys and works with department leaders and district team to create plan to address opportunities for improvement in resident satisfaction, experience, and engagement.
• For assisted living or memory care communities, ensures collaborative relationship with community clinical leader to ensure community’s care and services are appropriate to meet the needs of residents.
• Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high quality services and compliance with Company policy and applicable legal requirements.
• Empowers department leaders to demonstrate the same for their area.
• Ensures service plan reviews are conducted, consistent with applicable legal requirements, with appropriate clinical care team members and resident families to maintain the personal dignity of residents.
• Demonstrates a high degree of financial acumen as it relates to community operations.
• Analyzes, develops, and executes annual operating and capital budgets; works to meet or exceed budgeted revenue, profitability, and occupancy goals.
• Proactively creates plans to overcome unanticipated expenses or revenue shortfalls.
• Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations.
• Drives sales and marketing efforts in collaboration with the community sales leader to meet or exceed occupancy or revenue targets by developing new business, generating leads, and building strategic relationships.
• Engages with prospects who tour the community.
• Identifies trends and works with sales leader to implement approved sales and marketing activities and strategies to maximize revenue (RevPAR).
• Identifies and builds positive relationships with local influencers and professionals to raise community profile.
• Becomes active in social and civic affairs of the local community that align with the Company’s mission.
• Ensures buildings, grounds, and property are up to Company standards through the oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence.
• Enforces current Company policies and procedures.
• Maintains applicable licenses in accordance with Company, Federal, State, and local requirements.

  Qualifications

  • Bachelor’s Degree required.
  • Minimum of three years related in operational leadership experience required.
  • Additional years of experience can be substituted for the education requirement on a year-for-year basis.
  • Must have a valid administrator license in states where required.
  • Must have a valid driver’s license and access to a private vehicle for business use.